Business Sales Advisor

Job Description

The Role

Are you someone with enthusiasm and belief in providing excellent business sales and building client relationships?

If so, we are looking for people like you to join our frontline Outbound Business Sales teams as an advisor. You will be the backbone of our business by building strong relationships with our business customers and helping them deliver their objectives through use of our services.

Whether it’s interacting with BT’s in life customer base, retaining resigns or cross selling, we provide this across BT’s Business portfolio. This includes Lines, Broadband, Mobile and Cloudphone for both the BT and EE Brands.

With the training and support we give you, you’re the expert that our business customers look forward to talking to. You’ll be their expert, showing them how our products and services can enhance their business and help them deliver on their objectives.

We are more than a team at BT; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.

You'll have the following responsibilities:

• Achieve all business targets as defined in the relevant Pay Plan whilst ensuring compliance and quality obligations are adhered to.
• Achieve all quality measures as defined by the business
• Ensure a strong understanding of BT’s products and services to be able to effectively retain and acquire customers and ensure that the customer’s needs are being appropriately met.
• Identify quickly and accurately, when the customer enquiry is not relevant to the key purpose of your role and to ensure that a professional and timely transfer of the opportunity takes place in line with defined procedures
• Be proficient and compliant in the use of the relevant systems, PC, Telephony, and all other standard BT office automation systems such as e-mail and the intranet.
• Ensure absolute accuracy with order entry and data entry onto the appropriate systems. Ensuring that external and internal customer details and requirements are always met.

What we are looking for

• Enjoy talking to people and have a knack for understanding their needs
• Show a real hunger when it comes to spotting a potential customer and closing a deal with them
• Be tenacious, adaptable and resilient
• Stay motivated in a targeted environment where the rewards for achieving are sky high
• Know the importance of working well with your team and making an impact on the business
• Show a genuine interest in communication technology.

Wondering what’s in it for you?

• A great starting salary of £25,052.00, plus incentives throughout the year
• Our Smart working model which supports you to create a flexible working routine that works for you
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, helping you where it counts
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, for you and the family
• A share scheme where you can invest in the company at a discounted rate
• Optional Pension scheme to protect your future
• 22 days' annual leave (not including bank holidays)
• Gym membership discounts
• Discounts off attractions for the family all year round
• The smaller bits like; free tea and coffee