Business Customer Support Technician Apprentice Leeds

Job Description

Business - Customer Support Technician Apprentice – Information Communications Technician level 3

Duration of the study programme – 18 months

Location - 1 Sovereign Street, ,LEEDS, LS1 4BT

Candidates must reside within a 90‑minute commute of the specified location, to ensure effective coverage of the area and support personal wellbeing.

Start date - 7th September 2026

Apply by Date –- no end date for Field

Salary £23,810

Full time – Paid Apprenticeship

Hours: 37.5 hrs Mon- Fri

Entry Requirements

You’ll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.

Full manual driving licence

Right to Work

All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application.

Security Checks

Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance. https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels. Watch this video to find out how this process works: Vetting: An Overview

Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.

Accessibility support for Candidates

BT Early Careers Accessibility - Updated Jan 26.pdf

Join us as an apprentice and you’ll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success.

What we’re looking for

• A passion for providing a fantastic service to our customers – this is the critical one!

• Willingness to learn, adapt, and embrace new technologies and challenges.
• A curious personality alongside problem solving skills.

About this role

• Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
• Support customers with a wide variety of needs across hardware, software, and infrastructure.
• Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
• Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
• Recommend suitable digital products and services to help customers get the most from their technology.
• Travel between customer locations as part of a dynamic, field- based role.
• Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience.

What You’ll Do

• Work on-site across different customer locations.
• Install, configure, and optimise BT products, apps, and services.
• Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
• Support installations, migrations, and rollouts.
• Diagnose and resolve hardware and software issues.
• Guide customers through solutions and recommend suitable digital products and services.

What You’ll Learn

• Hands-on field engineering and customer support experience.
• How to install and configure BT applications and services.
• Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
• Logical problem-solving and customer service best practice.
• Technical knowledge of networking, cabling, and system setups.
• A Level 3 Information Communication Technology qualification through structured apprenticeship training.
• Exposure to BT’s innovative technologies and future-ready solutions.

Your Future Career

• Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach).
• Potential to move into advanced engineering roles or leadership positions.
• Be part of a global technology leader committed to diversity, inclusion, and sustainability.
• Build a career in a growing industry with roles in field service, technical support, and beyond.
• Access to continuous learning and development programs to keep your skills future-ready.

About the apprenticeship you’ll study for

This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an Information Communications Technician level 3 Qualification.

The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.

Location – Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL

What’s in it for you? –

• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more

Ready to Apply

It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.

BT Group will never ask for payment during recruitment. All genuine BT Group communications come from @bt.com emails or jobs.bt.com. Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let’s look out for one another and keep our job-seeking community safe. We look forward to receiving your application!

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About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.