VodafoneThree Level 3 IT Support Apprenticeship

Job Description

Location: Farnborough office (primarily office-based)
Salary: £26,300 (non-London) and £28,940 (London), plus annual performance bonus and VodafoneThree benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri

Who we are

We’re here to build a network the UK can count on - one that connects people, places and potential. At VodafoneThree we’re not just expanding connectivity, we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services and communities across the country.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress - today.

Welcome to a place where you’re connected

At VodafoneThree, you won’t just start an apprenticeship, you’ll start shaping a future. From your very first day, you’ll be welcomed into a community that knows the value you bring, supported by experienced mentors who guide, encourage and challenge you. You’ll work on meaningful projects that help build the UK best network, all while developing your confidence, capability and skills.

Whatever path you’re stepping from - sixth form, college or a career change - this is where you take your next step with purpose. Here, you’ll find an environment built on collaboration, shared experience and teams who always have your back. This is a place where people know you, where your contribution matters and where you become part of something bigger.

What you’ll do

You'll join our Vodafone Business Security Enhanced (VBSE) team, which delivers cyber security and secure technology solutions that help government, public sector, defence, and critical national infrastructure stay resilient, connected, and safeguarded against evolving threats.

As an IT Support apprentice, you’ll work with the experts who keep VodafoneThree’s most sensitive environments running safely and seamlessly. You’ll help keep our technology resilient, support colleagues across the business, and play your part in protecting the systems that power our secure services.

You will:

• Deliver confident, customer‑focused 1st and 2nd line IT support to keep our teams up and running.
• Set up and roll out new equipment, making sure users get a smooth, stress‑free start.
• Maintain and upgrade systems so everything runs smoothly behind the scenes.
• Strengthen our security by applying essential patches and managing user accounts with precision.
• Get hands‑on with server builds and configuration, learning how the backbone of IT comes together.
• Support the delivery of impactful IT projects that help us improve, evolve, and innovate.
• Audit systems and assets to ensure everything is accurate, secure and ready for future growth.

Alongside your day-to-day role, you’ll study toward a Level 3 Information Communications Technician apprenticeship, delivered by one of our trusted training partners.

Who you are

• You’ve got a passion for technology, enjoy helping others, and are motivated to learn fast and keep up with the ever‑evolving ICT landscape.
• You’re great at staying organised, juggling tasks, setting priorities, and planning your work so you always stay ahead.
• You must hold a minimum of 5 GCSEs including English & Maths at Grade 4/C or above by September 2026.
• Must meet UK Government apprenticeship levy funding eligibility requirements.

This position requires the ability to obtain and hold UK Security Check (SC) clearance.

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

*On site

We believe that collaboration, connection and shared in‑person experiences enable us to do our best work and deliver meaningful impact together. While flexibility is still important, this role is designed to be predominantly office‑based to support close teamwork, hands‑on problem‑solving and a strong sense of community. You’ll spend the majority of your time on site, with occasional flexibility where your role allows. Your line manager will work with you to set clear expectations for office presence based on the needs of your team, the work you’ll be doing and the level of support, collaboration and visibility required for you to thrive in the role.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Application process

At VodafoneThree, we believe in creating a hiring process that empowers everyone to be at their best

This involves the following steps:

1. Eligibility questions
2. Online assessment – includes a video interview, an image-based personality questionnaire and a logical reasoning assessment
3. Assessment centre or interview

Applications close on the 27th of March 2026, however, we may close early if we’ve received some game changing applications – so make sure you apply early!

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website https://careers.vodafone.com/uk/reasonable-adjustments/ for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are - your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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