Associate Engineer

Job Description

Why this job matters

NCC India manage OTN/MPLS/SYNC platform on India Footprint. NCCI also manage Subsea infrastructure around India and MPLS POP’s each in Pakistan & Srilanka We need a technically sound technician on IP and Transmission platform to ensure 100% Network availability and performance. This done to met the agreed SLA’s with our end customers and avoid penalities(Loss of revenues) from customer.

What you’ll be doing

• Delivers critical customer technical support for network, hardware, and infrastructure development.
• Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation.
• Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades.
• Defines the problem and develops system requirements and specifications.
• Prepares required documentation including program-level and user-level documentation; enhances existing software systems.
• Manages work and priorities through ticketing system and workflow.
• Collaborates with various stakeholders to remove project obstacles.
• Troubleshoots networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.
• Participates in the migration, basic configuration and rollout of new or upgraded hardware.
• Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed.
• Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team.
• Security policy.

Skills Required

• Troubleshooting
• Customer Service
• Escalation Management
• Continuous Improvement
• Vendor Management
• Network Configuration
• Time-management skills
• Strong documentation skills
• Problem solving and analytical skills
• Network Integration
• Event Management
• Network Implementation
• Network Implementation
• Incident Management
• Excellent communication skills
• Should be aware of information security policies,
• Should be able to report security incidents

Experience

Mandatory

• Hands on experience on Cisco, Juniper Routers.
• Experience of Routing & Switching and related hardware.
• Managing network changes in accordance with any required change management process.
• Have a proven ability to learn new technologies and put these into practice.

Preferred

• CCNA or equivalent experience.
• Knowledge of Transmission technology (OTN, DWDM)
• Experience with IP network solutions

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.