Account Manager (Corporate)

Closing Date: 25/08/2026

Location: London

Why this job matters

BT Business is expanding its Private Sector verticals with a new Media, Technology & Communications team, focused on delivering value through complex solutions and customer integrations.

We’re looking for an experienced sales leader with a proven track record of exceeding new business sales KPIs and building strong customer relationships across international markets.

You’ll drive UK growth across solutions including Network, Inbound and Contact Centres, lead complex opportunities and deals, and work effectively with internal sales specialists, subject matter experts and thought leaders.

What you’ll be doing

• Retain, develop and grow a portfolio of existing customer accounts, delivering revenue, new sales growth and customer satisfaction targets.
• Build strong, trusted relationships with customers at all levels, understanding their business, priorities and decision-making processes.
• Own the overall customer relationship on behalf of BT, working closely with internal teams to deliver the right products and services.
• Protect and grow the customer base by identifying opportunities, managing competition and maximising the value of BT and EE network capabilities.
• Create and own clear account and win plans for renewals, retention and growth opportunities.
• Lead customer meetings and commercial discussions, including contractual activity and negotiations.
• Work closely with Acquisition, Business Development and specialist teams to maximise growth opportunities.
• Maintain accurate and up-to-date sales activity and account information in the CRM.
• Develop profitable, long-term customer relationships and manage escalations effectively.
• Understand each customer’s business needs and transformation roadmap, using this insight to identify new opportunities.
• Develop account plans that reflect the competitive landscape and position BT effectively.
• Use knowledge of BT products, services and managed solutions to create commercially strong customer propositions.
• Develop and maintain a strong customer contact strategy across key stakeholders.
• Take ownership of the new sales elements of the account P&L, including effective use of budgets and resources to win new business.
• Maintain high standards of sales performance and ensure Sale Compass metrics are achieved.

Essential Skills / Experience

• Proven experience in account management, sales or customer relationship management, with a strong track record of delivering targets.
• Excellent relationship-building and communication skills, with the ability to engage confidently with senior customer stakeholders.
• Strong commercial and negotiation skills, with experience growing existing accounts and winning new business.
• Ability to understand customer needs and translate them into effective, value-led solutions.
• Strong planning, organisation and collaboration skills, with the ability to manage multiple opportunities and work effectively with internal teams.

Here are some of the great benefits we offer

• 65% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Our working model

Hybrid policy: Three in the office, two remote

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.