3rd Line IT Engineering Specialist

Job Description

Job Req ID: 57500

Posting Date: 22nd May 2026

Function: Service

Location: Sheffield or London

Salary: Competitive

Please note: this role follows a DuPont shift rotation.

About the role

This role in the UK Business IT Cloud Team puts you at the heart of delivering and supporting secure, high-performance cloud and hybrid platforms that power critical business services. You’ll tackle complex technical challenges, ensure seamless service continuity, and drive meaningful improvements that directly enhance customer experience. By championing innovation, collaboration, and customer-first thinking, you’ll help shape reliable, forward-looking cloud services that enable shared success across the organisation.

Please note you must either hold or be eligible for SC (Security Clearance) & NPPV3 for this role, which will require a minimum of 5 years working history in the UK to be eligible.

What you’ll be doing

• Resolve complex customer issues escalated from second line, using strong problem-solving and technical expertise.
• Plan and deliver complex changes successfully first time, ensuring service continuity across a wide range of products.
• Manage services and support solution design for both existing and new contracts, meeting tight SLAs (typically within 2 hours).
• Collaborate with internal teams, external stakeholders, and customers to build strong relationships and ensure smooth service delivery.
• Drive continuous improvement through knowledge sharing, coaching, self-development, and informed decision-making that balances customer and business needs.

Essential Skills / Experience

• Customer-focused with a proactive, preventative approach to delivering high-quality service
• Able to analyse complex issues, think logically, and understand different perspectives
• Experienced in working to and meeting strict service level agreements
• Skilled across Windows systems, virtualisation (VMware, Nutanix), storage (HP 3Par, NetApp), and Microsoft cloud technologies (Azure, Office 365, Intune, SCCM, Entra ID)
• Knowledgeable in cybersecurity tools, automated patching (Ivanti, WSUS), and backup and recovery solutions such as Commvault

Desirable Skills / Experience

• Proven experience administering Windows Server and desktop operating systems, including patching and automation using tools such as Ivanti and WSUS
• Experience with virtualisation platforms including VMware vCenter/ESXi and Nutanix AHV, supported by Nutanix NCA 6.5/6.10
• Knowledge of cloud and identity management within Microsoft Azure, Entra ID, and PIM, aligned with Microsoft Azure AZ104
• Experience managing enterprise technologies including Office 365, Intune, SCCM, Citrix, and backup solutions such as Commvault
• Familiarity with storage and security technologies including HP 3PAR, NetApp SANs, Infoblox, and working within ITIL V4/V5 best practice frameworks

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.