3rd Line Data Engineering Specialist (TOA for Co-Op)

Job Description

Recruiter: Jayson Coley-Wynters

Career Grade: D (Competitive Salary + Benefits)

Closing Date: 24th March

Locations: Birmingham, London, Sheffield, Manchester

Job Description

Why this job matters

Our purpose is to use the power of communication to not only make a better world but also for us to be number one for Service in the European business market. This will be achieved by doing our best for our colleagues and our customers, building the best networks and doing the best for our country, society and our communities.
This role provides technical support and managed services to our customers through the use of Data Services technologies, 24x7x365 days a year. By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication.
The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.

What you'll be doing

The Technical Operational Authority (TOA) is responsible for providing extensive technical support and ownership for maintaining the service throughout the life of the contract. Owning the technical delivery model and relationship with internal supplier resolver teams to deliver a seamless experience to the customer.

The supplier will provide a technical operational authority who will:
• Assess new in-life complex change requirements including impact upon existing service and infrastructure and provide technical concurrence.
• Ownership and implementation of configuration changes to the supported infrastructure.
• Attend customer change advisory board sessions, as necessary and provide guidance on technical areas.

The skills you will need

• 5+ years working within a systems integrator support environment as a highly skilled technical engineer.
• In-depth knowledge of EMS products, customer IT systems and applications.
• Experience of working across the service lifecycle, supporting and costing bids as a subject matter expert.
• Possesses a deep level technical knowledge of Data Services technologies and associated management applications.
• Have strong service improvement and service transformation skills;

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.