3rd Line Data Engineer - TOA

Job Description

Why this job matters

This Technical Operational Authority (TOA) individual will provide technical support and managed services to our customers through the use of Data Services technologies, 24x7x365 days a year. They'll also own the technical delivery model and relationship with internal supplier resolver teams to deliver a seamless experience to the customer.

By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication. The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.

Please note - This role can be based in any Better Workplace Hub and must be willing to travel to customer site in Nottingham as and when required

What you’ll be doing

1. Assessing new in-life complex change requirements including impact upon existing service and infrastructure and provide technical concurrence
2. Ownership and implementation of configuration changes to the supported infrastructure.
3. Primary technical customer and BT liaison for the in life contract, interfacing with the account team where necessary for complex change and strategic discussions. Complex change deemed as professional or consultancy services will be chargeable and managed as a contract change notification
4. Updating and maintaining technical operational documentation in life, post significant changes
5. Undertaking estate management, reviewing current software and hardware versions for end of life notifications

Essential Skills

TroubleshootingVendor ManagementTechnical DocumentationIncident ManagementDecision Making

What we would like to see on your CV

1. Extensive experience working within a systems integrator support environment as a highly skilled technical engineer
2. In-depth knowledge of EMS products, customer IT systems and applications
3. Experience of working across the service lifecycle, supporting and costing bids as a subject matter expert
4. You'll possess deep level technical knowledge of Data Services technologies and associated management application
5. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• x4 Salary Life Assurance
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.