Senior Technical Writer - Software (Vancouver Hybrid)

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

How You'll Make An Impact

We’re looking for a Senior Technical Writer to join the Product Content team. This team is a mighty group of Technical Writers and UX Writers who strive to deliver accurate, concise, and well-written technical documentation, online help, and in-app messaging that help our users to perform their tasks. You’ll thrive here if you’re curious, open-minded, flexible, passionate about user experience, love to take ownership, and deeply value collaboration.

Our ideal candidate has experience working with agile software development teams in the technical enterprise software (cloud & AI) space, is passionate about writing for developers and other technical audiences, and has experience documenting complex software products and APIs. We want someone who shares a knack for simplifying complexity so that information is presented to users in clear, consumable, and actionable ways.

What You'll Do

• Work closely with fast-paced agile software engineering teams, technical writers, designers, and product managers to understand complex technical concepts, gather information and translate them into engaging, user-friendly technical documentation, developer and user guides, API references, release notes, tutorials, and other learning resources

• Collaborate cross-functionally and with other writers to collect and address customer feedback in a timely manner

• Work on strategic initiatives, content migration, and improvement projects

• Contribute to tools, workflows, and processes that make documentation more efficient, collaborative, and scalable

• Adapt to a fast-paced, multi-team agile environment with a willingness to manage competing priorities and use agile methods to keep in sync with team priorities and roadmap.

The Experience You Bring

• 5+ years of proven experience writing technical documentation for complex software products in an agile environment

• Contributed to multiple shipped products and documented developer & user guides, APIs, reference docs, and release notes for technologies such as AI, cloud, iPaas, SaaS, etc

• Experience working with multiple fast-paced software agile Engineering teams, using Jira boards, tracking issues, reviewing epics and code samples, understanding technical tasks, and explaining them in plain language

• Outstanding verbal and written skills, technical aptitude, and the ability to research technical concepts, analyze specifications, and communicate them clearly and precisely

• Ability to multitask, adapt, prioritize, and collaborate respectfully with Engineering, Product Management, UX, Customer Success,& other cross-functional groups to improve user experience and write content

• You know how to work with the following:

  • Docs-as-code/CI-CD approach for documentation

  • Markdown

  • Bitbucket or Github

  • Basic knowledge of HTML, Python, or JavaScript to work with code snippets and scripts

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Location

Vancouver (Hybrid)

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. Base compensation for this position in our Vancouver hub ranges from $116,890 - $146,112 CAD annually + applicable bonus. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.