Manager 1, Sales Operations

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Sales Operations Manager

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Join us as a Manager on our Sales Operations team in Bangalore, India to do the best work of your career and make a profound social impact. This role is a player/coach position. 60% of the time you will perform work along side the team members that report to you. Providing coaching and guidance on a day to day basis. 30% of the time you will act as their front line manager that will participate in the hiring, managing and development of effective team members and other responsibilities as outlined below.

What you’ll achieve as a Sales Operations Manager,

PLAYER part of the role:

• Review Deal structures, both standard and non-standard, including alignment between opportunity, quote, and invoicing systems.
• Ensure deals meet all criteria prior to sending documentation to the sales organization, driven by SFDC and CPQ
• Research customer problems, and delivers solutions working cross-functionally to resolve.
• Develop or recommend internal processes that speed up the review of deals and ensure that all SLA’s are met or exceeded
• Assists sales makers with new tool navigation and usage, including influencing sales behavior and capabilities
• After working hours commitment required at month, quarter and year end periods
• Cross training in other areas within the RevOps team which will include learning how to support channel/partner operations, compensation, business analytics, and other areas within the business
• Support sales analysis, reporting and special projects to enable change, support sales related initiatives and identifies process improvements to find continual ways to simplify and automate how we support our sales org.

COACH part of the role:

• Acts as a front line manager for the team members. The managerial responsibilities include the following:
  • Overview and oversight of the work performed by the team, ensuring proper training and service level objectives are achieved for all tasks and functions assigned to this team.
  • Review workload across the teams on a daily basis, and realign schedules or responsibility to adjust according to time off or other resource gaps.
  • Review time off requests for the entire team and communicate those to their direct manager
  • Conduct regular or ad-hoc quality reviews of the work performed by the team to identify additional training or coaching opportunities.
  • Schedule and lead regular team meetings for training and enablement as well as discuss issues or challenges that the team needs support on.
  • Hire, manage and develop a diverse and effective team of sales operation professionals
  • Focus on delivering a positive customer experience, maintaining Boomi standards and vision.

Take the first step towards your dream career
Every Boomi team member brings something unique to the table. Here’s what

we are looking for with this role:
Essential Requirements
• 5 to 8 years of related experience in a professional role
• Ability to lead, motivate and direct a team
• Strong knowledge of Business Process Improvement and strategic planning abilities
• Good knowledge of key sales and management reporting tools
Desirable Requirements
• Bachelor’s degree
• Project Management certification such as Six Sigma or LEAN
• Experience working with sales and external customers or in support of different business units and geographies
Here’s our story; now tell us yours
Boomi helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: July 8, 2024
Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.