Join BD as a Sr. Manager - Global Service Portfolio, Pharmacy Automation in Durham, USA. This is a full-time role requiring a minimum of 4 days of in-office presence per week. You will lead the service portfolio strategy and lifecycle management for capital equipment and automated dispensing systems, driving commercial success and customer value.
Requirements
Bachelor’s degree in Business, Marketing, Engineering, Life Sciences, or a related field; MBA or advanced degree is preferred.
Typically 5–10 years of experience in service portfolio management, product management, aftermarket services, or strategic marketing supporting capital equipment or medical devices.
Strong expertise in service business economics, pricing strategies, and business case development.
Experience working in regulated medical device or healthcare technology environments is preferred.
Skills & Responsibilities
Service Portfolio Management: Define and lead the service portfolio strategy, overseeing the complete lifecycle of aftermarket offerings from concept to retirement.
Business Case Development: Create robust business cases, value propositions, and pricing strategies to maximize revenue, attach rates, and customer adoption.
Cross-Functional Leadership: Partner with service operations, commercial teams, finance, and regional stakeholders to align priorities and execute roadmap investments.
Data Analysis: Evaluate market trends and service performance metrics to guide portfolio decisions and operational improvements.
Potential transition routes: People from Product Manager, Senior Product Marketing Manager, or Aftermarket Service Manager roles may bring relevant commercial and product lifecycle skills, alongside meeting the capital equipment industry experience requirements.
Job description
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Essential Duties & Responsibilities
Define and lead the service portfolio strategy for an assigned BD platform, aligned with platform priorities, customer needs, installed base opportunities, and business growth goals.
Own the lifecycle of service offerings, including concept development, business case creation, launch, sustainment, optimization, and retirement.
Identify unmet customer needs and growth opportunities across the installed base of MMS Dispensing systems and translate them into differentiated aftermarket service offerings, service programs, maintenance solutions, digital capabilities, and lifecycle services.
Partner with service operations, platform product management, commercial teams, finance, and regional stakeholders to develop and execute service portfolio roadmaps.
Develop business cases and commercialization plans for new and enhanced service offerings, including value proposition, pricing, attach strategy, and revenue potential.
Analyze service portfolio performance using metrics such as service revenue, margin, attach rate, renewal, utilization, and customer adoption to guide decisions and improvements.
Evaluate market trends, competitive aftermarket service models, equipment lifecycle management practices, customer workflows, and installed-base support requirements to identify opportunities for portfolio differentiation.
Support the creation of scalable global service offerings while partnering with regions to adapt for local market needs where appropriate.
Partner with regional commercial, marketing, and service teams to enable effective positioning, commercialization, and adoption of the service portfolio within local markets, providing value propositions, messaging, sales enablement tools, training, and launch support to drive growth and customer value.
Lead cross-functional governance for service portfolio decisions, ensuring alignment on priorities, trade-offs, and roadmap investments.
Communicate service portfolio strategy, performance, risks, and recommendations to senior leadership and key stakeholders.
Sr. Manager - Global Service Portfolio, Pharmacy Automation
Durham
Hybrid
Bachelor’s degree in Business, Marketing, Engineering, Life Sciences, or a related field; MBA or advanced degree preferred.
Typically 5–10 years of experience in service portfolio management, product management, aftermarket services, strategic marketing, or related roles supporting capital equipment, medical devices, diagnostic instruments, laboratory automation, automated dispensing systems, or healthcare technology platforms.
Demonstrated experience managing service portfolios, aftermarket services, or service offerings associated with capital equipment or installed-base technologies, including service lifecycle management, commercialization, maintenance programs, customer support solutions, and portfolio performance optimization.
Strong understanding of recurring service models, service contracts, digital and professional services, installed base strategy, and service business economics.
Experience developing business cases, pricing strategies, and go-to-market approaches for service offerings.
Ability to synthesize customer, market, operational, and financial insights into actionable portfolio recommendations.
Proven ability to influence and align cross-functional teams in a matrixed environment, including service, sales, marketing, finance, and platform/product stakeholders.
Demonstrated ability to work effectively in international and cross-cultural environments, collaborating across regions, functions, and diverse stakeholder groups.
Strong analytical skills with experience using service performance metrics to drive portfolio decisions and growth actions.
Preferred experience in regulated medical device or healthcare technology environments, particularly supporting capital equipment platforms, installed-base service businesses, field service organizations, and global aftermarket service operations.
Preferred Attributes
MBA or advanced degree
Strategic thinker with the ability to balance customer value, commercial performance, and operational feasibility.
Strong business acumen with a growth mindset and understanding of recurring revenue models.
Highly analytical, structured, and comfortable using data to make portfolio recommendations.
Collaborative and influential, with strong stakeholder management and cross-functional leadership skills.
Customer-focused and market-oriented, with the ability to identify unmet needs and translate them into scalable service solutions.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
