Inbound Supply Chain Director

Job Description

Company Description

We’re ASOS, the online retailer for fashion lovers all around the world.

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgement, and channel your creativity into a platform used by millions.

But how are we showing up? We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.

Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.

Job Description

We are looking for an inspiring and strategic Inbound Supply Chain Director to lead and optimise ASOS’s global inbound supply chain operations. This role is a fantastic opportunity to drive efficiencies, strengthen partnerships, and make a real impact on how we move stock from source to warehouse. You’ll be at the heart of shaping seamless freight, customs, and duty processes on a global scale, helping to accelerate products from origin to market.

If you thrive in a fast-moving, people-first environment and love working cross-functionally to solve complex supply chain challenges, we’d love to hear from you.

This is a hybrid working role, with an expectation to be in our London office a minimum of 4 days per week.

The Details

• Oversee and collaborate with both long haul and short haul freight providers: Manage and coordinate with our commercial teams to ensure timely and complete delivery of products across our warehouse network in Barnsley and Berlin.

• Supply Chain Expertise: We are looking for an individual with practical experience in managing large-scale retail or e-commerce volumes through a multi-nodal network. The ideal candidate should have substantial experience in supply chain management, port operations, and air freight.

• Budget Management: Responsible for overseeing the supply chain budget, which includes sea freight lanes, air freight, European short haul, inbound pre-processing, and customs and duty management.

• Leadership in Reviews: Lead monthly and quarterly reviews in collaboration with senior stakeholders and direct reports, focusing on our five key pillars within the supply chain: people, customers, quality, suppliers, and efficiency.

• Supply Chain Continuous Improvement: Own a global inbound continuous improvement agenda which requires a strategic vision, dedication to operational excellence, and the ability to foster collaboration across diverse teams.

• Establish comprehensive commercial and customer impact metrics with a clear roadmap to achieve success.

• Stakeholder Management: Manage and develop relationships with key stakeholders in the business, including Trading, Commercial, Finance, Legal, Technology, and Customer Care.

• Supporting our culture by championing Diversity, Equity & Inclusion strategies.

Qualifications

• in logistics or supply chain, such as a certificate of professional competence, advanced customs practitioner and IOSH, is also desirable.

• Knowledge of customs and duty regulations obtained either through a Level 5 Diploma in World Customs Compliance and Regulations or substantial experience managing customs processes (including bonded warehouse and AEO status).

• Further education in business administration, logistics, supply chain management or a related field is desirable.

• Extensive experience in supply chain, ideally with a background in senior freight roles. Prior experience working with known freight providers such as MSC, Maersk, Davies Turner etc.

• Prior experience in successfully bonding a German warehouse in line with customs authorities.

About You

• Strong negotiation and influencing skills, with the ability to build and maintain relationships with internal and external stakeholders at all levels.

• Managed a supply chain budget (including sea freight, road haulage, port operations, customs and duty) exceeding £150 million.

• Excellent analytical, problem-solving, and project management skills; adept at multitasking and prioritizing in a dynamic environment.

• Excellent written communication skills, with the ability to prepare clear and concise board papers that present relevant information, analysis and recommendations in a comprehensive manner.

• Demonstrated experience in managing freight suppliers through contractual rate negotiations, consistently achieving results that surpass the Shanghai Freight Index.

• Manage and improve executive metrics for product delivery performance, covering from PO creation to go-live in FCs, specifically on improving time to market.

• A key business partner to the EVP Product, ensuring our supply chain aligns seamlessly with product goals.

• Willingness to travel as required, with the role being based in the London head office.

• Creating an inclusive, people-focused team culture, with a strong emphasis on development, engagement, and growth.

Additional Information

• Employee discount (hello ASOS discount!)
• ASOS Develops (personal development opportunities across the business)
• Employee sample sales
• Access to a huge range of LinkedIn learning materials
• 25 days paid annual leave + an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits