Business Operations Analyst (Process Automation and Excellence)

Job Description

Company Description

Were ASOS, the online retailer for fashion lovers all around the world.

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, youre free to be your true self without judgement, and channel your creativity into a platform used by millions.

But how are we showing up? Were proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.

Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.

Job Description

As a Business Operations Analyst, you will play a critical role in transforming ASOS product operations, enabling smarter, faster and more efficient ways of working. You’ll join our existing Business Operations team, focusing on driving efficiencies through automation and AI-powered solutions, reducing manual effort and supporting scalability across buying and merchandising operations.

As a Business Operations Analyst, you will:

• Analyse current workflows and activities (e.g., PO amendments, product classification) to identify automation opportunities
• Design and implement AI-driven solutions, such as Copilot agents, to streamline processes
• Collaborate with cross-functional teams (IT, Data, Operations) to deliver scalable automation initiatives
• Champion innovation by introducing tools and technologies that transform repetitive tasks into automated workflows

Key Responsibilities

• Conduct process analysis and map “as-is” and “to-be” workflows
• Identify and prioritise automation opportunities based on business impact
• Develop and deploy AI agents with Copilot and low-code/no-code solutions (e.g., Power Automate, Power Apps)
• Build prototypes and wireframes to translate stakeholder needs into actionable solutions
• Track and report efficiency gains and performance metrics
• Support change management, including communication, training and adoption of new tools

Qualifications

You will have...

• Proven experience in process automation and workflow optimisation
• Hands-on experience building Microsoft Copilot agents and familiarity with AI-driven automation
• Proficiency in tools such as Power Automate, Power Apps, and scripting languages (e.g., Python, R)
• Strong analytical skills with experience in SQL and data visualisation (Power BI)
• Ability to translate operational needs into practical, data-driven solutions
• Prior experience in automating customer care workflows or similar high-volume operational processes (desirable)

Additional Information

Whats in it for you?

• Employee discount (hello ASOS discount!)
• Employee sample sales
• 25 days paid annual leave + an extra celebration day for a special moment
• Private medical care scheme
• Fixed Annual Payment in addition to your salary each year, it's just an extra thank you from us
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role