Join APMTMedPort as a Process Controller PCO to monitor live operations, train new staff, and collaborate with IT and technical departments. This full-time role operates on a shift work arrangement within a domestic scope, focusing on optimizing terminal automation and processes.
Requirements
Master of Science in Information Technology, Automation, Industrial/Mechanical/Electrical Engineering, or a related degree is required.
Advanced level of verbal and written communication skills in English is required.
Experience in automated production or manufacturing is considered a plus.
Software development skills and Lean & Six Sigma certification are nice-to-have differentiators.
Strong analytical skills and the ability to work under pressure are necessary.
Skills & Responsibilities
Analytical skills: Perform root cause analysis on operational failures and resolve exceptions in a short timeframe.
Communication skills: Coordinate with various departments including planning, IT, and execution to ensure smooth operations and maximum productivity.
Training skills: Train newly hired PCOs internally or externally to ensure effective knowledge transfer and adherence to SOPs.
Safety regulations knowledge: Follow and enforce all terminal safety regulations and address non-compliance.
Potential transition routes: People from industrial engineering or IT support roles may bring relevant technical and analytical skills, alongside meeting required communication and problem-solving abilities.
Job description
PURPOSE
The purpose of the position is twofold:
monitor live operations to meet operational needs & be a sparring partner to IT and Technical department in fine-tuning automated equipment settings.
Train the new hired PCOs
Fine tuning the process if needed based on the new features or and update done within APMTMedPort
Update the SOPs based on the new features implemented
PRINCIPAL ACCOUNTABILITIES
Prior Go-live (Project Phase)
Carry out testing activities and contribute to operational configuration of the TOS and CHE interfaces in collaboration with the planning manager
Follow up on failed tests diligent resolution
Participate in the parameters setting and deployment of the TOS optimization module Primeroute
Actively support the TOS emulation exercise as well as all related activities
Act as bridge between IT/Automation system and operational execution
Identify process gaps and work with relevant parties to establish solutions
Ensure all TOS configuration and associated knowledge is thoroughly documented
Support in further defining PCO processes as and where required
Support in coaching new PCO staff during the ramp up period
Post Go-live (Commercial Operations Phase)
Monitor live vessel, yard and gate operations to ensure smooth execution and to meet operational targets
Ensure execution of the work instructions in the system with no stoppages
Proactively maintain an efficient deployment of terminal CHE using Primeroute or crane pooling.
Handling all the stops related to the ShCs, DSTSs or ARMGs.
Coordinate with the RCCs. RCCC, ShCO, QCCs to make the operation going smoothly and perform the maximum productivity.
Proactively avoid operational wastes by always performing sanity checks on the plans for the next 1hour and advise next course of action
Be the first line of support for all other functions in case of exceptions during operations executions
Perform root cause analysis on operational failures including systems and take ownership of the follow up process through resolution
Collaborate with other functions in the Integrated Operations Center for diligent resolution of exceptions and process improvements
While the position reports into the IOC supervisor, the incumbent is to work closely with the planning function
Follow all safety regulations while working in the terminal area and to address person’s they encounter who are not complying with terminal safety regulations.
Training all the new PCOs hired internally or externally and making sure that the knowledge is transferred.
Be actively involved in continuous improvement projects to support the achievement of targeted volume and productivity levels
Perform other duties as required
REPORTING AND SCOPE
Direct Reports to this position
No reports
The position reports to the IOC Supervisor
The geographical scope of the position is domestic
WORK/BUSINESS CONTACTS AND AUTHORITY
Internal
Planning Department Staff on a constant basis
Operations Execution department
IT/Automation & technical department
Nature of contact is primarily shared
The position works in shifts.
CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
Master of Science in Information Technology or Automation OR Industrial/Mechanical/Electrical Engineering degree OR any other related degree
Experience/Skills in software development is a plus
Lean & Six Sigma certification is a differentiator
Understands safety regulations, safe working procedures and safe materials handling procedures
Previous experience in automated production or manufacturing is a plus
Works well under pressure and able to focus on details
Requires advanced level of verbal and written communications skills in English
High level of integrity and able to collaborate effectively in a dynamic environment
Proven demonstrated ability to be a team player and can work independently within the defined project, maintaining good relationship to customer, staff and other project team members.
Must have good analytical skills to be able to provide solutions to issues/exception in a relatively short timeframe
LEARNING & CAREER OPPORTUNITIES
In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:
