Regional OT Support Manager

Job Description

Salary: Circa £60,000, depending on skills and experience

Location: Bury St Edmunds, Colchester

Full-time, with flexibility for part-time.

37 hours per week/permanent

Car allowance

Private health care

Double-matched pension

Virtual GP service for you and your household

Life assurance at 8 times salary

Role Summary
As the Regional OT Support Manager, you will provide leadership and assurance across the OT field estate. You will lead investigations into major incidents, and collaborate with internal teams, suppliers, and regulators. The role involves developing and maintaining OT standards, supporting risk management, and ensuring regulatory and cybersecurity compliance.

You will oversee test environments, firmware evaluation, and the introduction of new hardware, while supporting capital projects and service introduction. You will drive continuous improvement, and you will represent OT in technical forums and industry groups, ensuring the highest standards of operational resilience and performance.

Key Responsibilities

• Serve as the central contact for OT field incidents and issues.
• Lead investigations, root cause analysis, and service improvement initiatives.
• Maintain OT technical standards and reference libraries.
• Oversee test environments, firmware evaluation, and technical risk management.
• Provide support for capital projects and service introduction.
• Provide coaching, and represent OT in industry forums.

Key Skills & Behaviours

• Operational Management within a technical team
• Demonstrable knowledge of telemetry, control systems, and industrial networks.
• Proven troubleshooting, organisational, and communication skills.
• Experience in technical training, coaching, and risk management.
• Champions health, safety, and wellbeing, and continuous improvement.
• Proficient in MS Office and technical documentation.

What benefits do we offer?

• Personal private health care
• 26 days annual leave – rising with length of service
• Business use of company van plus access to tools and all uniform and PPE
• Competitive pension scheme – Anglian Water double-matches your contributions up to 6% (we put in 18% total)
• Bonus scheme
• Flexible benefits to support your wellbeing and lifestyle.
• A flexible working culture
• Life Assurance at 8x your salary
• Personal Accident cover – up to 5x your salary
• Paid time off when you’re physically and mentally unwell
• An excellent Family Leave package – to help you support your family

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do through one of our key values “Safer Every Day”.

Closing date: 8th March 2026