Process Improvement Facilitator

Job Description

Location(s): Huntingdon, Peterborough or Lincoln office - Hybrid working

Contract Type: Permanent

Working Hours/shift pattern: Full-time 37 hours. We offer flexible working opportunities, which can be discussed further during the interview process.

Salary: From £42,435

Role Summary

Are you passionate about improving how organisations work? Do you thrive on analysing complex processes, coaching others, and embedding continuous improvement into everyday operations? If so, we’d love to hear from you.

As a Process Improvement Facilitator, you will play a key role in in delivering strategic objectives and driving continuous improvement across the organisation. You’ll specialise in understanding current ways of working, defining problems clearly, and using Lean techniques and data-led analysis to identify opportunities for improvement.

In this role you will collaborate with and coach stakeholders across the business to build process improvement capability, ensuring process excellence becomes embedded in how we deliver change and run the business.

You’ll be joining a team that values collaboration, improvement and is always exploring. This is an opportunity to make a genuine impact on how the organisation operates, while developing others and shaping long-term process capability.

Key Responsibilities

• Facilitate the articulation of clear problem statements and define the scope of analysis.

• Analyse current processes using Lean techniques to identify improvement opportunities.

• Collaborate with cross-functional teams to drive innovation and continuous improvement.

• Support teams to embed continuous improvement practices, including performance management.

• Coach and develop stakeholders and project/change professionals in process improvement and Lean techniques.

• Build strong, trusted relationships and provide expert advice and guidance to process owners and stakeholders across the business.

• Use process mapping tools to capture and model future ways of working to agreed standards.

As a valued employee, you’ll be entitled to:

• Full private healthcare with no excess

• 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion

• A flexible working culture

• Competitive pension scheme – we double-match your contributions up to 6%

• Life Assurance at eight times your salary

• Personal Accident cover – up to 5x your salary

• Bonus Scheme

Key Skills & Behaviours

• Lean or Six Sigma green belt or equivalent process improvement experience.

• Process mapping – flowcharts.

• Experience of delivering process improvement or process change initiatives (Waterfall and Agile – desirable).

• Champions continuous improvement and results driven.

• Experience using process mapping and modelling tools eg Visio, Signavio, Celonis.

• Strong analytical, facilitation, communication and stakeholder engagement skills.

Why apply?

If you’re motivated by improving how work gets done, developing others, and creating lasting change, this role offers the scope, support and autonomy to make a meaningful difference.

Closing date: 1st February 2026