Network and Customer Scientist

Job Description

Network and Customer Scientist
Circa £41,400 dependent on skills and experience
Fixed Term Contract – 6 months
Across the Anglian Water region

Dive into a world of opportunity, and join our team!

This exciting, key role within our Quality, Environment and Assurance team will ensure that the optimum quality of water is provided through our network and any risks to this are mitigated ahead of time. Focusing on quality source to source, through a mixture of onsite work and using the vast data we have for our sites, you will be continually looking at getting the optimum quality of wholesome water to our customers, through our network and distribution assets.

Working alongside Network and Operational colleagues, you will provide scientific understanding and effectively challenging our processes to safely distribute wholesome water.

Key responsibilities

• Support customers through a rota system, to ensure that any escalated water quality contacts are suitable supported and investigated

• Deliver the company Drinking Water Safety Planning approach

• Undertake thorough water quality investigations

• Ensure that information from across the business and outside agencies during water quality events and incidents is effectively collated and reported

• Regular review of water quality standards across the area to support excellent water quality across distribution

• Drive the team to continually improve water quality risk assessments through networks, working with other colleagues to ensure source to tap risks are mitigated

• Support networks in undertaking regular water quality “event” test events, to increase scientific knowledge, skill and competency across colleagues

• Be the key point of contact for local network or operational teams for water quality risk assessment

• Be a part of an out of hours standby process support for the business

As a valued employee you’ll be entitled to:

• A competitive pension scheme where we double-match your contributions up to 6%

• Private healthcare for your peace of mind

• An annual bonus scheme

• The opportunity to volunteer in your local community

• 26 days holiday (plus Bank Holidays), increasing with service, with the option to swap Christmas and Easter for religious holidays

• Life cover (8x your salary) and personal accident cover (up to 5x your salary)

• Flexible benefits to support your well-being and lifestyle

• Paid time off for illness, both physical and mental

• Free parking at all office locations, sites, and leisure parks

• Excellent family-friendly policies, including 26 weeks of full pay for maternity/adoption leave and 4 weeks of paternity/partner pay, with the opportunity for shared parental leave

What does it take to be successful?

• Educated to degree / postgraduate level in a relevant scientific subject or equivalent qualification/experience

• Able to critically evaluate information to take tactical action

• Excellent interpersonal skills to build rapport with operational colleagues, whilst being able to effectively communicate actions required

• Ability to influence those around you in making positive decisions to protect wholesomeness of our water

Inclusion at Anglian Water:

Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

Closing date: 5th February 2026

#loveeverydrop