In day Performance Lead

Job Description

Circa £29,500 (Depending on Skills & Experience)

Permanent

37 hours per week

Full-time (flexible working available)

Lincoln

Keeping in-day performance on track – Join us as an In Day Performance Lead at Anglian Water

The In Day Performance Lead is responsible for managing in-day and 48-hour performance of water and water recycling operations. You will monitor, assess, and escalate operational performance, ensuring risk- and performance-led decisions are made in a fast-paced, dynamic environment. You’ll oversee workflow management, support and develop despatchers through coaching and mentoring, and help drive improvements to service delivery. Working closely with internal teams, field managers, and tactical operations, you’ll ensure effective communication and a strong focus on health, safety and continuous improvement.

What you’ll be doing

• Manage workflow and daily handovers to maintain control of operational performance.

• Monitor key performance indicators (KPIs), assess impact, and escalate risks to ensure compliance with Levels of Service (LOS).

• Provide training, coaching and mentoring to despatchers to build capability and confidence.

• Develop and implement service delivery improvements, using insight to inform decisions.

• Drive continuous improvement in Health & Safety, ensuring standards are upheld at all times.

What does it take to be an In Day Performance Lead?

• Experience within operational despatch and/or water and water recycling operations.

• Strong analytical skills with the ability to interpret performance information and make sound, risk-based decisions.

• Excellent organisational skills and the ability to prioritise competing demands in a time-critical environment.

• Clear and confident communication skills, with the ability to influence stakeholders at all levels.

• Teamworking mindset with proven mentoring or coaching capability.

• Flexible, proactive approach and commitment to achieving performance targets.

• Strong commitment to health, safety, continuous learning and improvement.

What’s in it for you?

• Private healthcare and physiotherapy

• 24-hour Virtual GP service for you and your household

• 25 days annual leave (rising with service)

• Competitive pension scheme – Anglian Water double-matches your contributions up to 6% (up to 18% combined)

• Bonus scheme

• Flexible benefits and working culture

• Life Assurance (8× salary) and Personal Accident cover

• Enhanced family leave policies

• Great discounts and perks

Inclusion at Anglian Water

We’re committed to creating a workplace where everyone feels they belong. We’re proud signatories of the Social Mobility Pledge, Race at Work Charter, and Armed Forces Covenant, and we’re a Disability Confident employer.

Closing Date: Sunday 15th February 2026

#loveeverydrop