Head of Wholesale and Developer Services

Job Description

Location: Huntingdon/Peterborough
Business Unit: Customer & Operational Services
Salary: c£105k pa dependent on skills and experience
Employment Type: Full-time, Permanent

Closing Date: 12 April 2026

Anglian Water is looking for an exceptional strategic leader to take on one of our most influential senior roles — Head of Wholesale and Development Services. This is your opportunity to shape the future of wholesale service delivery and development across one of the UK’s fastest growing regions.

Why this role matters

Wholesale and Development Services account for over a third of Anglian Water’s annual income, underpinning our operational performance, customer outcomes, and regulatory success. Leading a talented team of over 150 colleagues, you’ll influence national debates, drive performance across our customer and business metrics (RMeX, DMeX and BRMeX), and help us support regional growth of more than 700,000 new homes in the next 25 years.

This is a pivotal strategic role that will set direction, inspire transformation, and shape how Anglian Water delivers safe, efficient, customer focused services for years to come.

Key Responsibilities

As Head of Wholesale and Development Services, you will:

• Set the strategic direction for the Wholesale Market Services and Development Services aligning plans to Anglian Water’s wider business strategy and regulatory obligations

• Lead and drive upperquartile performance across key market measures (RMeX, DMeX, BRMeX), translating targets into clear priorities, governance and measurable outcomes

• Build influential relationships with key external stakeholders (eg our regulators, MOSL, developers, retailers, NAVs) and other influential partners and represent Anglian Water in forums and negotiations

• Lead commercial performance and revenue recovery, including robust forecasting, financial control and delivery on an operating budget of £5m and more than £400m annual cash from services

• Shape and deliver strategies that support growth across the region, enabling new connections and development delivery while reducing friction across the end-to-end value chain

• Provide visible, inclusive leadership for 150 colleagues, building capability, engagement and succession across a matrixed operation model. Develop high-performing teams, fostering a culture of safety, wellbeing, continuous improvement and operational discipline

• Strengthen governance, risk management and controls, ensuring compliant delivery of market and developer services, and effective management of disputes, escalations and assurance activity

• Sponsor continuous improvement and digital transformation across people, process, data and technology, using insight (including smart meter and consumption analytics) to improve outcomes.

• Drive sustained reductions in business demand in line with regulatory commitments and government expectations, embedding water efficiency and demand management into service delivery

• Collaborate across Anglian Water (Customer Experience, DDaT, Asset Planning, Finance, HR and Operations) to align investment, operational capacity and customer outcomes

• Champion a “Safer Every Day” culture, ensuring health, safety and wellbeing are integral to decision making and operational delivery

What success looks like

• Upper-quartile performance across RMeX, DMeX and BRMeX

• Strong and trusted industry relationships

• Measurable reductions in business demand aligned to Ofwat and Defra goals

• A robust, mature, scalable business capability across people, data, processes and technology

• A thriving, service led team delivering excellence 24/7

Who we’re looking for

You will bring:

• Significant senior leadership experience in large, complex organisations

• Deep knowledge of the water industry, ideally with NHH or wholesale experience

• Strong strategic, commercial and regulatory acumen

• A track record of leading multi-disciplinary teams and driving transformation

• Excellent stakeholder management—internal/external, and board level

• Demonstrable ability to balance customer outcomes, performance and affordability

• A passion for innovation, continuous improvement and digital capability

• The credibility and confidence to represent Anglian Water at national forums

Our employee offer

• Competitive pension scheme - Anglian Water double-matches your contributions up to 6% (maximum 12% company contribution)

• Car allowance

• Personal private health care

• Annual bonus scheme

• 30 days leave + Bank Holidays

• Life Cover at 8x your salary

• Flexible benefits to support your wellbeing and lifestyle

Why Anglian Water?

At Anglian Water, we don’t just keep taps running—we protect our environment, support regional growth, and care deeply about people. You’ll join a forward thinking organisation committed to:

• Safer Every Day culture
• Continuous improvement and innovation
• Purpose-led, customer-focused service
• Sustainability and resilience for future generations

If you’re motivated by complex challenges, strategic influence and the chance to shape the future of wholesale and development services in a rapidly evolving industry, it would be great to hear from you.