Join Rutland Water as a permanent, full-time Activities Duty Manager based in Oakham, United Kingdom, with a salary starting from £30,700. In this role, you will lead a team of instructors, manage online bookings, and ensure the safe, successful delivery of exciting watersports programmes in a stunning outdoor setting.
Requirements
Essential: Experience leading or supervising a team
Essential: Valid First Aid qualification
Essential: Full UK driving licence
Essential: Strong organisational and communication skills
Essential: Commitment to delivering excellent customer service
Desirable: RYA Senior Instructor qualification
Desirable: Minimum of 2 years' experience as a Senior Instructor
Desirable: Experience working in an outdoor activity or watersports environment
Skills & Responsibilities
Team Leadership: Lead, motivate, and support a talented team of watersports instructors to deliver exceptional outdoor experiences.
Safety Management: Conduct risk assessments, safety reviews, building inspections, fire alarm testing, and incident investigations.
Customer Operations: Manage online activity bookings, handle customer enquiries, and maintain high standards of customer service.
Administrative Duties: Undertake daily and weekly banking procedures while maintaining operational excellence.
Potential transition routes: People from outdoor instructor or hospitality supervisory roles may bring strong leadership and customer service skills, alongside meeting essential driving and first aid requirements.
Job description
Activities Duty Manager
Permanent
Salary from: £30,700
Location: Rutland Water
Lead Adventure. Inspire Teams. Create Unforgettable Experiences.
Imagine spending your working day at one of the UK's most stunning outdoor destinations. Set within 4,200 acres of beautiful countryside, Rutland Water offers an incredible range of watersports and outdoor activities, welcoming thousands of visitors each year to enjoy adventure on and off the water.
We're looking for an enthusiastic and experienced Activities Duty Manager to support the delivery of our exciting watersports programme while leading and developing a talented team of instructors.
Whether you're an experienced Senior Instructor looking for the next step in your career or an outdoor professional seeking a new challenge, this is an opportunity to combine leadership, customer experience, and adventure in a truly unique setting.
What will you be doing?
As Activities Duty Manager, you'll work closely with the Activities Manager to ensure the safe, successful, and enjoyable delivery of our activities programme, including: sailing, windsurfing, kayaking, paddle boarding, rowing, raft building and power boating on our beautiful reservoir.
Tasks include:
Lead, motivate and support a team of watersports instructors
Manage online activity bookings and customer enquiries
Conduct risk assessments and safety reviews
Complete building inspections and fire alarm testing
Investigate and report accidents and incidents
Undertake daily and weekly banking procedures
Help maintain high standards of safety, customer service and operational excellence
What does it take?
We're seeking a confident leader who is passionate about outdoor activities and delivering exceptional customer experiences.
Essential:
Experience leading or supervising a team
Valid First Aid qualification
Full UK driving licence
Strong organisational and communication skills
Commitment to delivering excellent customer service
Desirable:
RYA Senior Instructor qualification
Minimum of 2 years' experience as a Senior Instructor
Experience working in an outdoor activity or watersports environment
As a valued member of the team, you are entitled to these fantastic benefits:
Discounts across our water parks – including our Watersports Centre and Cafe’s
What Next?
Join us at Rutland Water and help create memorable outdoor experiences while developing your career in one of the UK's most beautiful watersports destinations.
