Service Delivery Lead - Continuous Improvement

Job Description:

Description:

The goal of Extended Enterprise (DMT) is to make a significant and positive impact on the way Airbus employees and partners work, collaborate and share information as well as providing a foundational step for the digital transformation of Airbus. This is achieved through the deployment and support of new tools and technologies enabling better cross functional collaboration, improved productivity, greater company and partner integration, and improved efficiency and more open and horizontal information exchange. A critical element required to achieve success for Extended Enterprise (DMT) is a clearly defined strategy supported by an effective transformation plan and operational controls.

SDL - Continuous Improvement acts as a first relay to the product manager, ensuring the alignment of the product's (Extended Enterprise Services) vision and strategy with the overall business goals, while considering the needs of customers and stakeholders throughout the product lifecycle. The SDL translates those needs into a prioritized product backlog, guiding the development team to deliver maximum value. They will also be responsible for the technical reviews, quality assurance of the deliverables.

Qualification & Experience:

We seek out curious minds. We value attention to detail, and we care deeply about outcomes. We’re looking above all for passionate people, eager to learn, willing to share, challenge the as-is, and establish innovative ways of service improvement.

Are you ready to share this exciting challenge with us?

• Bachelor/ Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field with 6-8 years of experience
  
• ITIL Expert/Intermediate
  

PRIMARY

Core roles & responsibilities:

• Service-Oriented Thinking
  
• Proficient with ITIL concepts
  
• Understanding Service Dependencies and Orchestration
  
• Value Stream Optimization for Services
  
• Service Requirements Elicitation and Definition
  
• User Journey Mapping Across Services
  
• Fully accountable and Driving Quality aspects for all the deliverables
  
• Communicating Service Value Propositions
  
• Building Trust and Transparency Around Service Performance
  
• Project Leader - enabling reviews, quality checks and delivery followups
  
• Technically leading a team of 5-6
  
• Interface between the internal customers/suppliers and CSI team
  

GOOD TO HAVE

• SD Lifecycle and Architecture knowledge
  
• Product Management
  
• Business and end user experience oriented
  
• Excellent analytical and troubleshooting skills.
  
• Good Understanding of Service Now is required
  
• Work with minimal direct guidance, self-motivated and proactive
  
• Excellent communication skills
  
• Advanced level of English
  
• French knowledge will be an added value
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus India Private Limited

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Digital

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.