Product Support Representative (Japanese fluent written and spoken))

Job Description:

Skywise, an Airbus digital services company provides comprehensive, integrated solutions that drive operational efficiency, enhance safety, and support business growth for airlines and the wider aerospace industry worldwide. Our innovative portfolio spans Electronic Flight Bag (EFB) solutions, flight operations, crew planning, digital maintenance, tech ops, ground ops, maintenance capability, and predictive insights designed to navigate the complexities of modern air travel. With a commitment to fostering digital transformation, we leverage cutting-edge technologies to empower our customers to achieve optimal performance and maintain their competitive edge in a rapidly evolving market.

The Product Support Representative plays an integral role as the primary technical interface with the customer as it pertains to deploying digital solutions and supporting their operations. This role involves direct contact with the Customer, including on-site visits, under the guidance of the Customer Success Manager when applicable. The ideal candidate is customer focused, analytical, and possesses a strong problem solving mindset.

Primary Responsibilities:
Deployment of Crew Planning Digital Solutions

• Product Support Representative is fully responsible for all technical activities required to successfully deploy Crew Planning Newco Digital Solutions. This may include Customer stakeholders management and steering activities required on the customer side. These tasks usually fall on the following main families:
  
  

* Data & Workflow scoping phase, prerequisites, data mapping preparation, sourcing and consolidation,

* consolidation of the configuration,

* delivery of Customer Training,
* preparation and support to the User Acceptance Tests, including analysis and resolution of technical queries