Problem and ITSM Knowledge Specialist

Job Description

Job Description:

Focus: Sustainable bug fixing and self-service rate.

Location: Romania (Remote/Hybrid) Focus: Sustainability and Self-Service

Your Responsibilities:

• Problem Management: Moderation of Root Cause Analysis (RCA) and tracking of corrective actions.
  
• Knowledge Management: Responsibility for the internal and external knowledge base (Knowledge Centered Service).
  
• Shift-Left: Identification of solutions that can be transferred from specialist support to self-service.
  
• ServiceNow Design: Support in defining requirements for new automated service requests.
  

Your Profile:

• Certified knowledge in ITIL Problem Management.
  
• Editorial talent for creating easily understandable technical documentation.
  
• Experience working with ServiceNow Knowledge Management modules.
  

What we offer:

• We offer you more than just a job: a career where you are truly valued. Alongside a competitive salary and innovative projects, you'll enjoy a comprehensive benefits package, designed for you.
  
• Attractive financial package: A competitive salary and multiple bonuses (for performance, attendance, and holidays).
  
• Health and relaxation: A private medical plan with Regina Maria and access to wellness at Belaqva.
  
• Flexibility and comfort: A hybrid work policy and provided transportation in the Brașov area.
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Aerostructures S.R.L.

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Digital

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.