Incident and Escalation Specialist

Job Description

Job Description:

Focus: Operational support for Major Incident Management (Interface to Augsburg).

Location: Romania (Remote/Hybrid) Focus: Major Incident and Shopfloor Support

Your Responsibilities:

• Escalation Management: Management of critical tickets that are likely to breach the standard SLA.
  
• Major Incident Support: Coordination of technical teams during total outages (Major Incidents) and management of communication channels.
  
• Shopfloor Focus: Monitoring the availability of Tailored Devices in close coordination with the SM in Hamburg.
  
• Stakeholder Information: Creation of Business Impact Reports during and after critical disruptions.
  

Your Profile:

• Experience in incident and crisis management within a complex IT infrastructure.
  
• Resilience and the ability to communicate clearly under pressure.
  
• Good technical understanding of End-User-Computing and industrial IT hardware.
  

What we offer:

• We offer you more than just a job: a career where you are truly valued. Alongside a competitive salary and innovative projects, you'll enjoy a comprehensive benefits package, designed for you.
  
• Attractive financial package: A competitive salary and multiple bonuses (for performance, attendance, and holidays).
  
• Health and relaxation: A private medical plan with Regina Maria and access to wellness at Belaqva.
  
• Flexibility and comfort: A hybrid work policy and provided transportation in the Brașov area.
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Aerostructures S.R.L.

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Digital

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.