Service Support Integration Manager

Job Description

Join Us

We are looking for a Service Support Integration Specialist to own the technical integration and operational stability of complex enterprise services, from early demand intake through delivery and into live operations.

You’ll sit at the crossroads of delivery, integration, and live support, with real ownership and real impact. If you enjoy keeping complex systems aligned, stable, and moving forward — this role is for you.

What you’ll do

• Own end-to-end service integration across development, testing, and support.
• Act as the main technical point of contact for changes, incidents, and escalations.
• Validate and shape incoming demands early, ensuring feasibility and clear technical direction.
• Coordinate multiple teams and partners to ensure smooth delivery and stable operations.
• Drive issue resolution and crisis management when things don’t go as planned.
• Ensure services are well-documented, tested, and production-ready.

Who you are

• Solid understanding of enterprise systems, integrations, and operational support
• Proven ability to manage incidents, escalations, and complex dependencies
• Confidence working with senior stakeholders and cross-functional teams
• Pragmatic mindset: you know when to go deep and when to unblock fast

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA