Field support engineer

Job Description

Job Description:

Manage interface and communications with all customers.

Provide technical expertise, single point of contact for queries and support.

Resolve complex faults and issues.

Ensure 24-hour technical assistance.

Analyze impact and approve changes to product/system/network. Validation and implementation of new versions of critical PMR/TETRA and 3GPP communications systems.

Interface control to linked product/system/networks.

Provide tracking and delivery time indication.

Publish internal & external reports about activity & performances evaluation. Configuration control.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Secure Land Communications SAU S.A.

Employment Type:
Permanent
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Experience Level:
Entry Level

Job Family:
Customer Eng.&Technical Support&Services

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