Data Integration PSL Service Manager

Job Description

Job Description:

A position for a Data Integration Service Manager has just arised within Airbus Defence & Space in Getafe, Spain. The successful candidate will join TDDT - Data Integration. As a Data Integration Service Manager you will take responsibility to ensure the successful delivery of Data Integration Platforms operation in all areas of the company, in line with agreed Service Level Agreements, focusing on quality, time, and cost, thanks to the monitoring of the service delivery metrics such as resolution time, incident frequency, and service uptime. The successful candidate will lead a multi-disciplinary team of IT service following all the best practices recommended by ITILv4 framework. Additionally, you will guarantee that the ecosystem related to Data Integration platforms will be maintained up to date and therefore will monitor, patch and guarantee the security implementation of the company rules to safeguard our key ecosystem from potential breakdowns and/or malicious attacks.

You will make the data fly inside Airbus Defence & Space and also from and to outside partners, customers or governments!

Main tasks :

• Data Integration Platforms licenses management (contract renewal negotiations support, monitoring, renewal of Shopping Carts in line with contractual regulations)
  
• Data Integration Platforms SLA´s up to date in line with new projects SLRs, harmonized in all the areas.
  
• Follow up/monitor Service Delivery status per area(DIV, and 4 national) with Service Provider/s
  
• Lead Operations Managers activities, in line with Head of Product Service Line guidance and ITIL v4 best practices
  
• Alignment with Product Manager in Data Integration team to maintain Service Planning and potential new needs up to date
  
• Obsolescence Project Leader for Data Integration team
  
• Lead complex RCAs related to main Data Integration Products, with the support of impacted Operation Managers
  
• Maintains governance and service continuity by managing servicedata in OneCOMPASS and ensuring disaster recovery readiness
  

Outputs :

• Overall Service KPIs for Data Integration landscape
  
• SLAs associated to SLRs provided by delivered projects
  
• RASCI Matrix with TDIx, TDAx and TDYx
  
• Number of Licenses per product & future needs (including secondary needs such as antivirus)
  
• Disaster Recovery per product inside Data Integration Service
  
• Obsolescence Projects deliverables
  
• Financial reports linked to Data Integration Service
  
• Risk & Opportunities reports linked to Service
  
• Governance of the harmonized methodology around Operating model in Data Integration Service
  

Skills & Competencies :

• University degree in IT related field
  
• Existing Security Clearance or eligibility to obtain one.
  
• English negotiation level (German knowledge would be a plus)
  
• Strong collaboration and communication skills
  
• Over 5 years of relevant work experience as a Service Manager in IT areas of transnational companies
  
• Extensive experience in relation to ITILv4 principles
  
• Problem solving methodologies knowledge (PPS, 5whys, ...) and person with key attention to detail.
  
• Experience leading teams in transnational environments
  
• Experience in developing technical and support documentation, translate business requirements and needs into reporting and models
  
• Knowledge on DevOps methods and tools (some experience would be a plus)
  
• IT project management basic knowledge, waterfall and agile
  
• Basic knowledge about Data Analytics
  
• Basic knowledge about Data Governance and Data Lineage would be a plus
  
• Basic knowledge in building ESB and/or ETL/ELT solutions/integrations for large scale data pipelines (on-premises) would be a plus.
  

WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE?

At Airbus we are focused on our employees and their welfare. Take a look at some of our social benefits:

• Vacation days and additional days-off along the year (+35 working days off in total).
  
• Attractive salary and compensation package.
  
• Hybrid model of working when possible, promoting the work-life balance (40% remote work).
  
• Collective transport service in some sites.
  
• Benefits such as health insurance, employee stock options, retirement plan, or study grants.
  
• On-site facilities (among others): free canteen, kindergarten, medical office.
  
• Possibility to collaborate in different social and corporate social responsibility initiatives.
  
• Excellent upskilling opportunities and great development prospects in a multicultural environment.
  
• Special rates in products & benefits.
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Defence and Space SAU

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Leadership

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.