Customer Account Director

Job Description:

Develop a confident commercial relationship, actively monitoring and contributing to the improvement the overall relationship with the customer account as required, and ensuring the protection of the Airbus relationship at all management levels within the customer’s organization.

• Develop a thorough knowledge of her/his assigned customers in line with commercial objectives of Airbus:
  
• Develop a confident commercial relationship, monitoring and improving the overall relationship with the customer account as required, and ensuring the protection of the Airbus relationship at all management levels within the customer’s organization
  
• Identify potential Airbus commercial aircraft buyers and operators
  
• Establish regular contacts and develop relationships at all levels of the customers.
  
• Identify the key factors in the customer’s decision making process and develop marketing and commercial concepts, tactics and incentives adapted to each customer to acquire additional business.
  
• Support and facilitate the conduct of campaigns to a successful end per Airbus Group guidance:
  
• Determine the customer needs in individual Commercial campaigns. Recommend, coordinate and support the management of activities of such campaign.
  
• Plan commercial activities in line with priorities, objectives and timescales established by Airbus Commercial Management.
  
• Ensure and monitor internal Airbus alignment and coordination to ensure that the customer receives the best proposal in line with its expectations
  
• Coordinate the commercial team during the campaigns:
  
• Obtain support from all relevant experts within Airbus and manage the ad hoc campaign team, controlling all Airbus-customer interfaces during the campaign.
  
• Ensure proper and efficient involvement of Airbus Top Management if and when their contribution to a campaign is necessary.
  
• Work in close co-operation with all Airbus departments.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Japan KK

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Sales, Marketing & Commercial Contracts

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