As our Membership Administrator, you’ll be at the heart of the Membership team, helping deliver a great experience for our members from the moment they join and throughout their membership journey.
You’ll play a key role in keeping our membership operations running smoothly, managing applications, renewals, subscriptions, and member information, while responding to enquiries and supporting colleagues across the team. With a keen eye for detail and a passion for delivering excellent service, you’ll help ensure our member records are accurate, our processes work effectively, and our members receive a responsive and professional experience.
Role Responsibilities
Taking end-to-end ownership of the membership applications process.
Conduct the relevant due diligence checks, which include contacting industry references and ensuring all applications meet the joining criteria, prior to submission to the membership committee.
Act as secretariat to the ADS Membership Committee.
Maintain accurate and complete membership records within the CRM system.
Monitor, review, and develop membership administration workflows and follow up on outstanding information or actions.
Contribute to improving membership processes, procedures, and ways of working.
Support the administration of membership subscriptions, including obtaining payment of outstanding invoices, Direct Debit arrangements, and other subscription related queries.
Work with Finance and Membership teams, and liaise with third party suppliers, conduct reconciliation, investigating, and resolving any membership financial and data discrepancies.
Assist with renewal activity and follow up outstanding actions where appropriate.
Provide administrative support to the wider Membership team and account management activities.
Support the punctual and accurate preparation of membership reports and management information as requested.
Deliver a professional and responsive service to members and prospective members.
What we are looking for
Strong administrative and organisational skills.
Excellent attention to detail and commitment to data accuracy.
Confident written and verbal communication skills.
Experience using CRM, databases, or similar record-management systems.
Good Microsoft Office skills, particularly Outlook, Excel, Word, and Teams.
Ability to manage competing priorities and work to deadlines.
Comfortable dealing professionally with colleagues, members, and external stakeholders.
A collaborative approach and willingness to support colleagues across different teams
Experience administering subscriptions, invoicing or Direct Debit processes
Previous experience in a membership organisation, trade association, professional body or customer service environment.
Contract & Benefits
Contract; Permanent, full-time role, Monday to Friday, 37.5 hours per week
Location; Hybrid working- 3 days in the Farnborough office and 2 days from home
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