AI Infrastructure Architecture Manager

Job Description

Workplace AI Enablement Manager
Location: London
Salary: Competitive salary and package dependent on experience
Career Level: Manager or Associate Manager (based on experience)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

Accenture’s End User Experience group consists of leading professionals who combine business and industry knowledge with technology expertise, to deliver solutions for implementing and supporting an engaged and connected workplace. Our services revolve around AI, Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through this journey, working with a broad range of business stakeholders to minimise disruptions and to ensure a successfully outcome.

In our team you will learn:

• How to provide solutions to real world problems across a variety of industries.
• How to help transform leading organisations and communities around the world.
• How best to develop your skills and hone your talents within an innovative technology environment

As a Workplace AI enablement Manager, you will:

• Develop and deliver the organisation’s workplace AI strategy, ensuring alignment with business goals and technology roadmaps.
• Lead AI enablement programmes across Microsoft 365 Copilot, Google Workspace AI, ServiceNow AI, and other vendor platforms.
• Assess current workplace environments and identify opportunities for AI driven productivity, automation, and experience improvement.
• Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights.
• Drive adoption and change management, including training, communications, and user readiness activities.
• Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools.
• Partner with vendors and internal teams to integrate AI capabilities into collaboration, endpoint, and productivity ecosystems.
• Build value cases, ROI models, and benefit tracking frameworks for AI initiatives.
• Lead workshops, discovery sessions, and executive briefings to shape AI vision and roadmap.
• Support RFI/RFP responses, including AI solutioning, technical positioning, and value articulation.
• Monitor emerging AI trends and continuously evolve the workplace AI strategy.

We are looking for experience in the following skills:

• Experience with Digital Employee Experience (DEX) platforms such as Nexthink, Lakeside, or ControlUp.
• Established experience and understanding of (Intune, Workspace ONE, JAMF) and how AI enhances device experience.
• Strong knowledge and firsthand experience of deploying / implementing of AI/ML concepts, including LLMs, chatbots, predictive analytics, and automation frameworks.
• Associate and professional level certifications in Microsoft 365, Azure AI, Google Cloud, or ServiceNow.
• Experience delivering AI focused change management and adoption programmes with MS Copilot,Google Duet, Clause Copilot
• Strong analytical mindset with the ability to identify patterns, inefficiencies, and automation opportunities.
• Exceptional communication and presentation skills covering both technical and business concepts
• Strong stakeholder management and communication skills
• Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.
• Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience and Generative AI.
• Wider complimentary skills such as AWS, Google, Azure, ServiceNow, BMC certification and SRE are desirable but not compulsory
• As a Manager there is an expectation that they must be able to: Ability to manage and mentor multiple ‘direct reports’ assigned to you. You should be able to illustrate an established track record of people leadership.

#LI-EU

AI Skills

• Accenture expects all of its people to utilise AI effectively in their day to day work. The following capabilities are desirable for all roles:
• Understanding of core AI concepts and how they apply within business and deli very contexts.
• Proficiency in AI powered workplace tools (such as Microsoft 365 Copilot) to create, analyse, and refine content, automate repetitive tasks, summarise information, and improve workflow efficiency.
• Awareness of Responsible AI principles and adherence to enterprise AI governance, standards, and approved usage guidelines.
• AI Training and/or Certifications, or a commitment to ongoing learning to maintain and grow AI proficiency.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.