Deputy Manager_CSIRT Analyst_Pune/Bangalore

Job Description

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

#VOIS

About VOIS India:

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Description

Experience:

Core competencies, knowledge and experience:

• 4+ years relevant experience in Cyber Security, SIEM, Event Analysis, Security Incident investigation and management.,

• Should have an understanding about network and security concepts, SIEM technologies (ArcSight / ELK / Splunk / QRadar, Logrhythm, etc.)

• Should have decent understanding about SIEM correlation rules,

• Must have good analytical skills and communication skills

• Should be able to create playbooks.

• Aspire to learn about new threats in Cyber Security.

• Industry recognized security certifications like CCNA Cyber Ops,, CEH ,

• SANS certification would be an added advantage. .

• Should be able to mentor and guide new joiners in the team.

Responsibilities:

Key accountabilities and decision ownership:

Impact on the business

• Investigate, Analyze and triage the security alerts.

• Participate in the daily-stand up calls

• Acts as primary technical subject matter expert.

• Build a knowledgebase by writing KB articles.

• Proactively work on fine-tuning and effort reduction ideas.

• Continuously work to stabilize the process.

• Sync up with Local Market CSIRT Teams for on-going Cases if needed.

• Documents SOP, KEDB, processes and procedures.

• Conduct brown bag sessions for the team members.

• Responsible for responding to security alerts and incidents and taking appropriate action to contain and mitigate the impact of the incident. Use various techniques to investigate the incident and gather evidence to determine the root cause.

• Responsible for managing security incidents from detection to resolution. Work closely with other teams to identify, contain, and remediate security incidents as quickly as possible. • The CSIRT collaborate with other teams for identifying and managing vulnerabilities in our systems.

• Maintaining internal communications and supervising operations during and after incidents.

• Collaboration: Work closely with other IT and security teams to coordinate incident response efforts and improve overall security posture.

• Reporting: Prepare detailed incident reports and provide regular updates to management on the status of ongoing incidents.

• Continuous Improvement: Participate in post-incident reviews and contribute to the development of incident response plans and procedures.\

Communication -

• Good communication skills in order to drive the various operationally required communication processes within the CDO and CSOC.

VOIS Equal Opportunity Employer Commitment

India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.