VP - Project & Programme Practice Lead

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a Programme & Project Practice Lead to play a pivotal leadership role within VOIS Business Operations and Transformation, reporting into the Head of Business Excellence. This role leads a high-performing practice of programme and project professionals delivering complex transformation programmes, customer-led initiatives, and internal business priorities across VOIS locations. The role combines strategic oversight, people leadership, and accountability for outcomes, ensuring consistent, high-quality delivery that drives measurable business value.

What you’ll do

• Lead, inspire, and develop a high-performing team of senior programme managers, project managers, project analysts, and coordinators, fostering a culture of trust, accountability, and continuous improvement.
• Establish and continuously evolve robust, well-documented project and programme delivery standards, ensuring consistency and excellence across all portfolios.
• Embed and mature industry-leading ways of working, including SAFe, Agile, Lean, MSP, and PRINCE2, raising the overall capability and impact of the practice.
• Ensure projects and programmes are delivered efficiently, on time, within budget, and to agreed quality standards, with clear governance and controls.
• Drive strong customer and employee experience outcomes, identifying opportunities to optimise delivery and scale improvements across VOIS.
• Implement and monitor quality control processes, KPIs, and performance metrics, including productivity, milestone delivery, and billable utilisation where applicable.
• Collaborate closely with cross-functional stakeholders across technology, business, and operations to enable seamless, outcome-focused delivery.
• Act as a role model for inclusive leadership, effective stakeholder engagement, and commercially focused decision-making in complex matrix environments.

Who you are

• An experienced leader with a strong track record of delivering highly complex technical and business change programmes at scale.
• Comfortable operating in senior stakeholder and matrix environments, influencing across functions and geographies to drive alignment and results.
• A clear and engaging communicator, able to translate complex change into meaningful messages for diverse audiences, from delivery teams to senior leaders.
• Experienced in industry-standard programme and project management methodologies, with practical application of Agile, SAFe, and Lean approaches.
• Degree educated or equivalent, with programme or project management accreditation such as MSP or PRINCE2; Agile, SAFe, or Lean certifications are valued. An MBA is advantageous.

What's in it for you

• The opportunity to shape and lead an industry-leading delivery practice at the heart of VOIS transformation.
• Exposure to large-scale, high-impact programmes across multiple geographies and business domains.
• A leadership role with scope to influence strategy, ways of working, and organisational capability.

A collaborative, inclusive environment that values continuous learning, innovation, and professional growth

Whats Skills You will learn

• Advanced practice leadership and talent development in complex delivery environments.
• Scaled agile and lean transformation across diverse portfolios.
• Strategic stakeholder management and executive-level influence.
• Data-driven performance management and value realisation across programmes.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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