VF Cash Commercial Specialist

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

Responsible for managing and driving the growth of Vodafone Cash’s active customer base across all offered services, while ensuring a distinctive and seamless customer experience at every touchpoint. This role involves developing innovative propositions that enhance customer engagement and loyalty, as well as managing internal and external stakeholders to achieve shared objectives.

You will continuously monitor and evaluate product performance to identify improvement opportunities, propose enhancements, and support strategic decision-making. Creativity is essential, as you are expected to generate out-of-the-box ideas that boost customer activity and engagement. Strong analytical skills are also required to interpret data effectively and translate insights into actionable plans.

Job Profile

• Creative thinking for ideas to enhance customer engagement and activity
• Daily Monitoring for performance and actions
• Converting analytics and data into actionable plans
• Manage internal/ external stakeholders in product development/operations
• Knowledge of Egyptian fintech market

Competencies & Qualifications

1. Exceptional Interpersonal & Communication Skills
   Strong people management capabilities, effective communication, and the ability to adapt quickly to change.
2. Problem-Solving & Quality Orientation
   Skilled in crisis management with a detail-oriented approach and a strong focus on delivering high-quality outcomes
3. Fintech Market Expertise
   Solid understanding of the Egyptian fintech landscape, with the ability to propose effective promotions that drive Vodafone Cash revenue growth and increase the active base.
4. Data Analysis & Insight Generation
   Proficient in building dashboards, analyzing key KPIs, and translating data into actionable insights that support strategic decisions and enhance customer understanding.
5. Product & Campaign Management
   Experienced in planning and managing product sprints, defining requirements, coordinating stakeholders, delivering ATL/BTL campaigns, maintaining year-round engagement calendars, managing external partners, and contributing to annual budget and target planning.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.