VB Network Specialist

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Network Specialist to provide technical service desk support for premium customers with complex solutions and stringent SLA requirements. This role operates in a 24/7 shift-based environment and requires strong analytical skills, patience, and the ability to manage stress effectively. You will be responsible for diagnosing and resolving network issues, ensuring customer satisfaction, and maintaining compliance with ITIL standards.

What you’ll do

• Initiate diagnostics and perform proactive analysis for network faults.
• Conduct root cause analysis for network alarms.
• Manage incidents throughout their lifecycle, ensuring SLA compliance.
• Transfer tickets to Level 2 engineers and other teams as needed.
• Coordinate with vendors and third parties based on business impact.
• Keep customers regularly updated on ongoing issues and join bridge calls during escalations.
• Handle customer queries and complaints to resolution.
• Manage queues effectively and multitask in a dynamic environment.

Who you are

• Engineering graduate (BE/BTech) with CCNA certification; CCNP is an advantage.
• Minimum 1 year of NOC experience in a technical profile.
• minimum 1 year in technical trouble shooting
• Strong knowledge of networking technologies; Cisco certification preferred.
• Excellent communication and customer handling skills.
• Ability to work in global, virtual teams and manage stakeholders effectively.
• Proficient in MS Office and business-level English.
• Experience in WAN technologies and troubleshooting is a plus.
• Adaptable, organised, and proactive with a focus on customer experience.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work in a global, collaborative environment.
• Exposure to advanced networking technologies and ITIL processes.
• Career growth through continuous learning and certifications.
• Be part of a team that values innovation, customer focus, and adaptability.

What skills you will learn

• Advanced troubleshooting and root cause analysis.
• ITIL-based incident and change management.
• Stakeholder communication and vendor coordination.
• Multitasking and queue management in high-pressure environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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