UK 2025 Cyber Security Level 6 Apprenticeship

Job Description

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What you’ll do

As a Cyber Security apprentice, your role will involve implementing a range of practices and technologies designed to safeguard sensitive information, ensure privacy, and maintain the integrity and availability of our data.

Example roles include:

• Customer Account Security Management - Managing cyber risks, developing and maintaining security policies, ensuring compliance with standards, documenting processes, and completing assurance questionnaires for customer support
• IP Network Analyst - Designing and building secure customer IP networks, developing detailed documentation, conducting hardware and software testing, and providing technical support for troubleshooting and resolving network issues
• Service Desk Advisor - Providing comprehensive support by professionally handling communications, logging and prioritizing incidents, offering first-line support, driving resolution with third parties, supporting internal systems, achieving quality SLAs and KPIs, and assisting with root cause analysis
• SOC Analyst - Monitoring SIEM systems and threat intelligence, managing firewall and IPS services, handling incident tickets and customer liaison, and assisting in producing security reports

Effective communication will be key to your success. Your ability to convey information clearly will ensure smooth communication and efficient decision-making.

Feel like you might not have the skills? No worries! This role is an apprenticeship program designed to help you learn and grow into the position. We encourage you to apply—you might be the perfect fit!

Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.

This role comes with a Level 6 Digital Technology Solutions Degree Apprenticeship - Cyber Security pathway and we partner with a fantastic learning provider to support you all of the way.

Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.

What we offer

• Competitive annual salary between £24,640 - £27,000 plus annual performance bonus
• 28 days holiday plus 5 days charity leave to work on projects of our choice, plus quarterly 'Spirit' days to focus on your wellbeing and mental health
• Industry leading learning tools, market leading parental leave policies
• We offer flexible working options that enable you to excel in a way that suits your needs
• An extensive and flexible benefits package including employee discounts, enhanced pension contributions and retail discounts

Who you are

• You don't just care about customers; you're obsessed with ensuring their satisfaction.
• Change isn't a challenge; it's an opportunity. You excel in dynamic environments.
• Your thinking is innovative and forward-looking. You're the one who constantly seeks new, creative solutions.
• If you hunger for growth, development, and new challenges, you're our kind of apprentice. We thrive on your ambition.
• You must be able to maintain Developed Vetting security clearance.

Our Spirit behaviours are more than just words; they're our way of life. We're looking for apprentices who embody these values every day.

Location: Farnborough

Vodafone UK is regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance or contact us at youth.recruitment@vodafone.com