Transport & Fixed Service Assurance Tech Lead

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

To define and maintain key metrics and performance indicators related to the quality and performance of Transport network services and to ensure smooth transition of new services and solutions from design to operations.

Key Accountabilities & Decision Ownership

• Implement service performance KPIs tracking mechanism, enabling the identification of performance deviation and gaps versus targets and define corrective actions plan.
• Investigate and owns resolution of chronic service problems with undetermined root causes ensuring best service stability and performance.
• Assess change requests for capacity, performance, configuration and OSS impact (from technical & operational perspectives) to ensure minimal negative impact on running services.
• Define & manage service improvement plans for KPIs that are at risk of failing their target and interfacing with Planning & Engineering for proactive optimization.
• Provide a point of contact and communication to the business in relation to service performance KPIs for running and planned services.

Core Competencies, Knowledge, and Experience

• 6-8 years of experience in Telecom.
• Advanced level of experience in telecom Transport network technologies.
• Experience in using Network Management Systems.
• Excellent communication & presentation skills.

Must have technical / professional qualifications:

• Advanced level of experience in Transport network.
• Project management proficiency.
• Good knowledge of ITIL best practices.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.