Technical Lead 1st Line

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking a collaborative Technical Leader to provide 1st Line technical expertise across software, hardware and telecom systems within Vodafone’s European network environment. The individual will support incident coordination, network troubleshooting, software development and optimisation activities across HFC, IP, DSL, GSM, UMTS and LTE networks. This role is ideal for someone who thrives in fast‑paced operational environments, enjoys solving complex technical issues and is motivated by ensuring seamless network performance for customers.

What you will do

• Deliver technical services for Vodafone Group and partner networks, ensuring software and hardware solutions are implemented, developed, tested and optimised to meet operational standards.
• Identify, diagnose and troubleshoot medium‑complexity network issues across HFC, IP, DSL, GSM, UMTS, LTE systems, escalating high‑complexity cases to upper support levels when needed.
• Develop, adapt and implement customised telecom software solutions to resolve critical system malfunctions and improve application performance.
• Configure, integrate and optimise network software parameters based on defined quality criteria and telecom programming methods.
• Conduct preventive system checks and use dedicated software tools to identify and remediate latent software or hardware deficiencies.
• Coordinate technical resources during incident resolution, ensuring clear communication between teams and delivering updates to relevant stakeholders.
• Evaluate the performance of information systems and implement optimisation measures to enhance stability and efficiency.
• Lead knowledge‑sharing sessions and deliver training to Computer Systems Engineers to build capability in telecom software development and adaptation.
• Collaborate with vendors, 2nd Line teams and internal partners to ensure fast and effective incident closure.
• Ensure all activities align with internal procedures, safety standards and quality requirements.

Who you are

• Proficient in English and German, both written and spoken.
• Strong technical expertise in operating systems, databases and telecom applications for mobile and fixed networks.
• Demonstrated experience with HFC/DCA, IP and WDM technologies.
• Higher technical education in Electronics and Telecommunications, Automation, Computers, Informatics or a related field.
• Certifications from telecom system providers (Cisco, Oracle, HP, IBM, Ericsson, Huawei, Nokia, Alcatel etc.) are desirable.
• Skilled in analysing, developing and adapting telecom software, with the ability to operate effectively during incident situations.
• Collaborative, proactive and committed to maintaining high operational and safety standards.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#_VOIS

What skills you will learn

• Advanced telecom software development and customisation.
• End‑to‑end incident management and multi‑level technical coordination.
• Network optimisation techniques across diverse technologies (HFC, IP, DSL, GSM, UMTS, LTE).
• Cross‑functional communication and stakeholder management.
• Preventive maintenance and performance evaluation of telecom systems.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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