Technical Business Analyst

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Technical Business Analyst to support the analysis of complex technical systems and translate regulatory and security requirements into effective business and operational solutions. This role focuses on improving processes, workflows, and compliance outcomes across Vodafone Cloud & Infrastructure (VCI) and VodafoneThree environments, with strong exposure to the UK market, Telecom Security Act obligations, and Ofcom-aligned practices.

What you'll do

• Lead and support compliance execution activities, including gap analysis, remediation planning, and maintenance of evidence repositories aligned with Ofcom requirements.
• Work closely with Cyber Security, IT Operations, Corporate Security, and platform owners to align technical controls with policy and regulatory requirements.
• Analyse and interpret security and compliance policies, translating them into practical operational controls and supporting teams through implementation.
• Partner with VCI and VodafoneThree platform, application, and technology teams to ensure adherence to TSR Code of Practice requirements.
• Use advanced Excel capabilities to analyse data, track compliance metrics, identify trends, and present clear insights to stakeholders.
• Contribute technical expertise to project delivery, including requirements gathering, validation, and technical gap assessment.
• Support audits, governance forums, and programme reporting by preparing accurate updates and documentation.
• Help design and implement technical and process improvements that strengthen compliance, efficiency, and risk management.

Who you are

• You bring 8–9 years of experience in a Technical Business Analyst or similar role within complex technology environments.
• You hold a Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• You have a strong understanding of infrastructure platforms, including virtualisation, management planes, and security concepts.
• You are experienced in data analysis, reporting, and visualisation, with strong proficiency in Excel.
• You are comfortable engaging with a wide range of stakeholders, including security, operations, and regulatory-facing teams.
• You demonstrate strong analytical, problem-solving, and communication skills, with the ability to explain technical concepts to non-technical audiences.
• You can work independently, manage multiple priorities, and contribute effectively within structured project methodologies.
• Knowledge of the Vodafone ecosystem, UK telecom security regulations, and cross-border hosting considerations is advantageous.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Practical application of the Telecom Security Act and Code of Practice measures.
• Advanced compliance reporting and evidence management techniques.
• Deeper understanding of cloud, infrastructure, and cross-border hosting risk considerations.
• Enhanced stakeholder engagement and governance communication skills.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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