SUPPORT TEST SPECIALIST - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled Support Test Specialist to join our Technology team in Pune. This role involves acting as an application subject matter expert, validating incidents, performing rapid regression testing, and collaborating with development and support teams. The individual will ensure operational excellence through proactive analysis, automation framework design, and documentation, while maintaining compliance with SLAs.

What you’ll do

• Act as the application SME to validate reported incidents and route them to appropriate support teams.
• Perform verification and validation activities for quick fixes, ensuring timely and accurate incident response.
• Conduct incident validation, rapid regression testing for hotfixes, and collaborate with support teams.
• Build strong application and business knowledge to support operational excellence.
• Work closely with development teams during refinement sessions and UAT.
• Design and implement automation frameworks aligned with project structures.
• Create, enhance, debug, and execute test cases.
• Organise and monitor defect management processes, handle changes, and conduct regression tests.
• Ensure version control and configuration management of all test objects and environments.
• Document, track, and escalate issues as appropriate.

Who you are

Minimum 4 years’ experience as an automation tester.Hands-on experience with Rest Assured, Cucumber, API automation, Postman, Jenkins, Java, and API testing.Experience with BPMN projects (Camunda or similar).Familiarity with cloud deployments and configuration (AWS).Ability to validate fixes using OTEL/Grafana or ELK/Loki.Strong understanding of ITIL framework.Excellent analytical skills and ability to interpret complex software requirements.Willingness to work in shifts, including night shifts.
Nice-to-have: Scripting skills (Bash, Python, Go), Unix familiarity, Selenium, Camunda, Kafka.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work on cutting-edge automation and cloud technologies.Exposure to global projects and collaboration with cross-functional teams.A dynamic and inclusive work environment that values innovation and continuous learning.

What skills you will learn

Advanced automation frameworks and API testing strategies.Cloud deployment and monitoring tools (AWS, Grafana, ELK).Incident management and ITIL best practices.Collaboration in agile environments and UAT processes.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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