Store Manager (Liffey Valley)

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do:

• The Senior Retail Sales Team Leader manages the store and the Retail Sales team to deliver Retail product sales and services directly to the end customers, by matching the products and services to the needs of each customer in line with Retail Standards and procedures.
• The team interacts directly with customers and focuses on increasing sales, exceeding sales targets and elevating the customer experience (NPS) with Vodafone.
• The customer base is mostly consumers but may also include some small business, SOHO (Small Office Home Office) and self-employed customers. Typically reports to the Retail Sales Manager.

Who you are

• Supports the team with the delivery of store based activities, including end-to-end sales, customer services and store management responsibilities;
• Responsible for meeting Retail Sales and NPS targets consistently (may be individual or store targets);
• Builds trusting relationships with the customer base, drives improvements in NPS and represents the Vodafone brand;
• Provides operational support to the team and delivers an exceptional sales experience, developing customer loyalty and cross-selling through managing the customer experience;
• Coordinates reporting, stock-taking, audits and product launches and other store related activities that enable the store to run effectively;
• Applies the advocacy of Self-Serve and Digital-First for solving non-complicated service situations;
• Communicates and exchanges logical information in a concise and clear way, provides advice for ensuring effective collaboration across channels, perhaps with other stores;
• Engages with the local community and businesses (e.g. shopping centre, events, local charities/schools) and acts as an ambassador;
• Thoroughly understands Retail Sales policies and procedures through acquired experience, and informs customers accordingly to ensure a high level of customer experience;
• Ensures the team support and educate the customer around setting up/using their device, assist with technical queries and diagnose and Organise repair of faulty devices;
• Ensures the team identify cross/upsell opportunities;
• Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas.

Skills:

• Digital Advocacy
• Competitor Awareness and Cross Sell
• Ownership
• Building Rapport
• Resilience
• Building and Proposing Solutions
• Empathy
• Objection Handling and Negotiation
• Identifies Customer Needs

Who we are

• We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
• Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
• If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
• Together we can.