ServiceNow Developer - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled ServiceNow Developer to support the design, development, integration, and continuous enhancement of the ServiceNow platform. The individual will work closely with cross-functional teams to translate business requirements into high‑quality solutions, ensure platform stability, and apply best practices across ServiceNow applications, Service Portal, and integrations.

What you will do

• Develop and maintain ServiceNow applications, modules, and custom components.
• Build, enhance, and customise Service Portal features, ensuring effective collaboration with functional and technical teams.
• Deliver and support complex third-party integrations, including web services and plugin‑based solutions.
• Apply strong understanding of CMDB and Asset Management concepts.
• Improve platform stability, performance, and coverage through continuous optimisation and best practices.
• Produce and maintain documentation for development, designs, and configurations.
• Partner with developers, administrators, and business analysts to support seamless communication across technical and non-technical teams.
• Ensure adherence to development standards, security controls, and quality assurance guidelines.
• Share knowledge, provide training, and support team capability building.
• Stay informed about new ServiceNow features, integration tools, and automation capabilities to improve solution delivery.

Who you are

• Minimum 3 years’ experience as a ServiceNow Developer or Administrator.
• Strong proficiency in ServiceNow development, including client‑side and server‑side scripting and JavaScript.
• Advanced understanding of ServiceNow integrations and Service Portal development.
• Good knowledge of SDLC and Agile methodologies, including experience with ceremonies and workflows.
• Strong analytical thinking, with the ability to solve complex technical challenges.
• Effective organisational and time‑management skills.
• Strong communication and interpersonal skills, with the ability to collaborate in diverse environments.
• Experience leading a team is advantageous.
• Preferred: ServiceNow CSA certification and Service Portal micro‑certification.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunities to work on advanced ServiceNow implementations and integrations.
• Exposure to large-scale, enterprise-level ServiceNow environments.
• A collaborative culture encouraging innovation, learning, and professional development.
• The ability to contribute meaningfully to platform optimisation and digital transformation initiatives.

What skills you will learn

• Advanced ServiceNow development, scripting, and integration techniques.
• Design and optimisation of Service Portal components.
• Hands-on experience with CMDB and Asset Management frameworks.
• Agile project delivery and cross‑functional collaboration skills.
• Best practices for platform governance, automation, and quality assurance.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future — a more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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