Manager_ServiceNow Developer

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd‑party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a highly experienced ServiceNow professional with deep expertise across development, administration, integrations, and Service Portal. The ideal individual will have a strong command of scripting, hands-on exposure to complex implementations, and the ability to lead and guide teams. This role suits someone who enjoys problem-solving, working collaboratively, and continuously enhancing platform capability while maintaining best practices and compliance.

What you will do

• Lead end‑to‑end development of ServiceNow applications and modules.
• Design and customise ServiceNow Service Portals with comprehensive utilisation of platform features.
• Implement and manage complex third‑party integrations using web services and plugins.
• Maintain and optimise CMDB and Asset Management processes.
• Facilitate agile ceremonies and ensure strong alignment between business logic and developed solutions.
• Ensure quality assurance through adherence to best practices, standards, and security protocols.
• Create and maintain documentation for development, governance, and compliance purposes.
• Deliver training and share knowledge on ATF scripting and testing methodologies.
• Stay informed of latest ServiceNow enhancements and propose continuous improvements.

Who you are

• A ServiceNow Developer/Administrator with a minimum of 7 years’ experience.
• Skilled in advanced ServiceNow integrations and Service Portal development.
• Proficient in both client‑side and server‑side scripting, including JavaScript.
• Experienced with SCDL workflows.
• Adept in software development lifecycle and agile methodologies.
• A clear communicator with excellent time management capabilities.
• Experienced in guiding or leading teams.
• Preferred: ServiceNow CSA certification and Micro Certification in Service Portal.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Based on the information provided, specific details are not available. However, this role typically offers:
• Opportunities to lead development initiatives and influence platform strategy.
• Exposure to advanced ServiceNow technologies and complex integrations.
• A collaborative environment that encourages learning and continuous improvement.

What skills you will learn

While not explicitly stated in the details shared, the nature of this role indicates opportunities to develop:
• Advanced ServiceNow architectural design capabilities.
• Expertise in ATF automation and quality engineering practices.
• Deeper skills in CMDB governance and integration frameworks.
• Leadership and mentoring capabilities in a technical environment.
• Broader understanding of agile and DevOps methodologies.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• Learn more about our projects: https://lnkd.in/dpkrcvR2