Service Manager (VOIS)

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose:

Web Factory Service Manager is responsible for maintaining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.

Key accountabilities and decision ownership:

• Planning, Organising & Time Management – delivering on time, in line with existing process & deadlines
• Effective Communication & Stakeholder Management skills​ - both managing existing relationships, and building new ones
• Problem Solving skills: Analytical Thinking​ and Critical Analysis, especially troubleshooting technical issues
• Attention to details, ability to notice patterns and identify trends, over multiple systems/platforms and teams
• A strong agile mindset, particularly team spirit and self-responsibility

Core competencies, knowledge and experience:

• Technical experience: Development, QA/Testing, Incident Management (open to other types) – minimum 5 years
• Based on this, a basic level knowledge in several programming languages (e.g. Java, PHP, SQL, Linux-Shell script)
• High level of Knowledge ITIL framework, based on multiple years of experience working within it, e.g. in Operations, Incident Management etc.
• And, common technical/IT knowledge, based e.g. on a degree, apprenticeship, several certifications – not just experience, but theory too
• Troubleshooting skills and experience through any form of technical experience, if possible, from Incident and/or Problem Management

Must have technical / professional qualifications:

1- 5 years of experience in Development, QA/Testing, Incident Managemen.

2- ITIL framework Knowledge.

3- technical/IT knowledge.

4- experience through any form of technical experience

#VOIS #BeUnrivalled #Createthefuture