Service Compliance Analyst

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Service Compliance Analyst to join a centralised Service Management team within Technology VOIS Romania. This role focuses on supporting IT Business Services compliance through strong data management, reporting, and stakeholder collaboration. The individual will contribute to governance activities across the service compliance lifecycle, helping ensure services meet defined standards and supporting informed decision-making across the organisation.

What you will do

• Support governance for IT Business Services compliance across Vodafone businesses.
• Manage Platinum and Gold Service Compliance lists, including periodic updates, data quality checks, alignment with ICMS data, and clean-up activities.
• Produce monthly, periodic, and ad-hoc compliance reports with accurate and consistent data.
• Engage with subject matter experts to assess services against compliance requirements.
• Collaborate with Service Enablement teams to ensure new services meet required compliance standards.
• Perform day-to-day operational activities such as business area reviews, service assessments, service upgrade or downgrade requests, and reporting.
• Communicate regularly and clearly with stakeholders across business lines, technology teams, and management.
• Proactively identify opportunities to improve processes, enhance reporting, and strengthen stakeholder collaboration.
• Identify, escalate, monitor, and report risks to resolution to minimise business impact.
• Participate in governance forums and contribute to the ongoing maturity of compliance processes.

Who you are

• Experienced in data management, with the ability to work accurately with complex datasets.
• Familiar with service management and ITSM practices, ideally within an IT environment covering infrastructure and applications.
• Highly organised, structured, and attentive to detail.
• Confident in written and verbal communication, with the ability to engage and influence a wide range of stakeholders.
• Comfortable transforming, visualising, and reporting on large volumes of data.
• Educated to degree level in a technical or management-related field, or able to demonstrate equivalent practical experience.
• Knowledge of ITIL principles, supported by ITIL Foundation certification or relevant experience.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave

#_VOIS

What skills you will learn

Based on the responsibilities outlined, the individual is likely to further develop skills in service compliance governance, stakeholder engagement, IT service management reporting, data analytics, and risk awareness within a large, global technology environment.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA

Follow us on social media and #StayConnected

LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal