Senior Test Quality Engineering Lead - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking an experienced Testing and Quality Engineering professional to lead quality assurance activities across strategic applications and programmes within the QE&T function. This role is responsible for ensuring high-quality test delivery, stakeholder engagement, service performance against agreed SLA/KPI targets, capacity and demand management, and continuous improvement initiatives. The successful candidate will provide technical leadership, manage quality risks, support service expansion initiatives, and drive delivery excellence across Agile, SAFe, DevOps, and traditional delivery environments within the telecommunications domain.

What you’ll do

• Act as the primary testing and quality engineering subject matter expert for assigned applications, services, projects, and programmes.
• Define, review, and assure the quality of test strategies, test scenarios, test cases, regression coverage, and overall testing approaches.
• Collaborate with developers, architects, product owners, project managers, release managers, and business stakeholders to clarify requirements and acceptance criteria.
• Support effort estimation, resource planning, capacity management, test environment readiness, deployment verification, and test data planning.
• Monitor and manage software quality risks, ensuring appropriate mitigation actions and alignment with business priorities.
• Review testing outcomes, quality metrics, regression status, and audit-related documentation to ensure compliance and governance requirements are met.
• Support defect management activities, including resolution of escalations, root cause analysis reviews, workaround validation, and defect lifecycle governance.
• Contribute to quality approval and go-live readiness assessments by providing application, technical, and delivery expertise.
• Coach and mentor testing teams by sharing domain knowledge, testing best practices, and critical business process understanding.
• Drive continuous improvement initiatives focused on quality engineering maturity, process optimisation, delivery efficiency, and cost effectiveness.
• Promote automation, non-functional testing, and innovative quality engineering practices to improve service outcomes.
• Contribute to strategic roadmap planning, service expansion opportunities, and implementation of new testing services where required.

Who you are

• 10–14 years of experience in Software Testing, Quality Engineering, or Quality Assurance.
• Strong experience within the Telecommunications industry.
• Demonstrated expertise in test strategy development, test governance, risk management, and quality assurance practices.
• Experience leading service delivery activities with accountability for SLA and KPI performance.
• Strong stakeholder management, communication, and collaboration skills across technical and business teams.
• Experience in capacity planning, estimation, resource optimisation, and operational delivery management.
• Strong understanding of Agile, SAFe, DevOps, and Waterfall delivery methodologies.
• Experience driving process improvement initiatives and delivering measurable business value.
• Ability to influence decisions through data-driven insights and balanced technical judgement.
• Strong problem-solving and analytical skills with the ability to consider both immediate and long-term outcomes.
• Degree or higher qualification in Software Engineering, Computer Science, Information Technology, or a related technical discipline.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to influence quality strategy and service delivery across business-critical programmes.
• Exposure to large-scale telecommunications platforms and complex digital transformation initiatives.
• Opportunity to collaborate with cross-functional global stakeholders and technology teams.
• Ability to drive innovation through automation, quality engineering improvements, and operational excellence.
• Platform to contribute to strategic service expansion and organisational quality transformation initiatives.

What skills you will learn

• Advanced quality engineering leadership and governance practices.
• Strategic service design and quality framework development.
• Enterprise-scale risk management and release readiness decision-making.
• Telecom domain expertise across complex application ecosystems.
• Capacity planning, operational optimisation, and continuous improvement methodologies.
• Advanced stakeholder engagement and cross-functional leadership skills.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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