PEGA Developer - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled Pega Developer to design, develop, and optimise BPM applications that enhance process efficiency across the organisation. The individual will support incident, problem, and change management activities while contributing to continuous improvement, automation, and product quality uplift. This role will be based in Pune or Bangalore.

What you’ll do

Manage end‑to‑end incident and problem resolution within Pega ecosystems.
Contribute to cost‑saving and effort‑optimisation initiatives through automation-focused approaches.
Recommend enhancements to development practices, engineering standards, and tool adoption to improve product quality.
Diagnose issues, perform root‑cause analysis, implement fixes, and conduct unit testing independently.
Support deployment planning, documentation, SOP creation, and execution activities.
Monitor Pega applications using tools such as PDC and propose proactive improvement measures.
Collaborate effectively with business stakeholders by translating technical details into simple, non-technical language.

Who you are

CSSA certified with 2–5 years of hands-on Pega development experience.
Experienced in incident, problem, and change management at L2/L3 levels.
Strong understanding of the ITIL framework.
Skilled in debugging, coding, root‑cause analysis, and unit testing.
Able to work independently while collaborating with senior developers for guidance.
Knowledgeable in SLA management, deployment execution, and technical documentation.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work with advanced BPM technologies and enterprise-scale Pega implementations.
Exposure to cross-functional teams and large, complex technology environments.
A collaborative and inclusive culture focused on innovation and automation.

What skills you will learn

Advanced Pega engineering practices and automation techniques.
Enhanced problem-solving, RCA methodologies, and incident management skills.
Experience with monitoring tools such as PDC and enterprise deployment processes.
Improved business communication by translating technical content for diverse stakeholders.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future — a more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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