Senior Specialist: Transmission High Level Support (DWDM)

Job Description

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Role Purpose/Business Unit:

Perform transmission network high level support (DWDM, IP/MPLS, fibre & synchronisation) including network recovery and vendor management. Deliver insights toward performance improvement and automated network solutions in the transmission domain to improve network performance, supplier performance, availability, and customer experience.

Your responsibilities will include:

• Provide high level support to all regions within SLA incl. standby duties.
• Conduct special investigations and network recovery on high impact network failures.
• Compile pro-active maintenance reports through network performance analysis.
• Analyse and produce root cause analysis report in conjunction with suppliers.
• Develop project plans to support network improvement opportunities with respect to transmission network.
• Track performance and meet with suppliers monthly to improve on delivery, support & MTTR.
• Provide support and ensure quality standards on acceptance (ATP).
• Maintain transmission engineering master plans.
• Perform knowledge sharing when required.

The ideal candidate for this role will have:

• B-Tech degree Electrical or Electronic Engineering or IT related degree.
• Minimum 10 years’ working experience in a Telecommunications environment.
• Minimum 5 years exposure in troubleshooting large DWDM and IP networks.
• Programming training (C# , Python and JavaScript) is advantageous.
• Alignment with Vodacom SPIRIT values.

Core competencies, knowledge, and experience:

• The ability to lead and operate within a team structure.
• Expert understanding and experience in DWDM network.
• Good knowledge & experience in the Optical Fiber technologies, and Synchronization.
• Good understanding of routing and transport protocols (BGP, OSPF, IS-IS, MPLS etc.).
• Project Management skills & MS Office knowledge.
• Troubleshooting skills.
• Analytical thinker & solution oriented resilient planning & implementation.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 16 May 2026

The base location for this role is Midrand, Vodacom Campus

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.