Senior Specialist Internal Communication

Job Description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit:

Senior Specialist Internal Communications is responsible for the management of employee communications process from development through to distribution, using a range of channels to ensure ease of access, clarity, consistency and transparency. This is a key position in the organisation which encompasses developing, maintaining and continually improving a proactive and effective internal communications plans and tactics to increase employee engagement and understanding. Emphasis is on the ability to be articulate, particularly with varying types of content for varying job levels in the organisation.

The role covers the following portfolios in the organisation:

• Products and Services
  (This includes business units such as Consumer Business Unit-CBU, Commercial Operations- COPS, Technology, Fixed Services and Vodacom Business)
• Information Services
  (This includes covering matters such as Technology, Cyber Security and Office IT comms)
• Finance

Your responsibilities will include:

• To provide a communications consultancy and advisory service to various business units within the organisation.
• To manage internal campaigns from inception to completion – inclusive of message development and content packaging.
• Identify appropriate communication channels for specific campaigns
• To support the execution of the Vodacom Internal Communications objectives
• To assist in the management of communication channels and content calendar within Vodacom
• To manage relationships with internal clients and stakeholders, regional coordinators, Opco leads, service providers and vendors
• To write copy for various divisions and internal announcements as and when required
• To copy write for various channels including email, social media, intranet, brochures/leaflets, and SMS
• To compile and implement communication plans for various initiatives/campaigns
• To collaborate with the events division to execute events and provide communication support for events
  
  

A key success to this role will be to bring the CBU portfolio to life where the following is needed:

• Collaborate closely with the Senior Manager: Proposition Communications to ensure internal communications strategies and campaigns are fully aligned with the broader brand, CBU, and marketing objectives.
• Support the operationalisation of integrated marketing and communications (IMC) strategies by translating external proposition communications into engaging internal narratives that drive employee understanding and advocacy.
• Act as a key liaison between Internal Communications and Brand/Marketing teams to ensure that all internal messaging reflects and amplifies Vodacom’s brand ambition and proposition priorities.
• Participate in joint planning sessions with the Proposition Communications team to align internal communications calendars, messaging, and campaign rollouts with external brand and marketing activities.
• Provide feedback and insights from internal audiences to the Proposition Communications team, helping to refine and improve the effectiveness of proposition-related communications.
• Assist in the development and internal launch of new propositions, ensuring that employees are equipped with the knowledge and tools to become brand ambassadors within their respective business units.

The ideal candidate for this role will have:

• Matric/Grade 12 (essential)
• 3 year degree or diploma in either Communications, Journalism, PR Marketing or equivalent (essential)
• 5-8 years hands-on experience in internal communications (essential)

Core competencies, knowledge, and experience:

• Sound understanding and knowledge of internal communication as part of the overall communications process.
• Content management
• Branding knowledge
• Project management/planning
• Publishing
• Understanding of marketing and communication principles
• Intermediate or advanced computer literacy in Word; Outlook; PowerPoint presentations & design; Excel
• Understand principles of communication
• Proven ability to produce high quality, professional text and to flex tone of voice depending on topic or audience
• Proven capability in acquiring good user-level skill on a wide range of tools that are used in the communications world
• Data analytics skills - Proven ability to draw analyse data and draw insights
• Ability to lead and handle a range of partners, at very different levels within the organisation, to achieve equally good outcomes.
• Demonstrate awareness of current trends and ability to adopt for internal communications.
• Ability to operate in complexity and manage ambiguity
• Ability to negotiate with stakeholders while remaining professional and level-headed.
• Ability to be agile and responsive to emerging needs.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 09 March 2026

The base location for this role is Midrand, Vodacom Campus

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.