Senior Privacy Operations Specialist

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a highly skilled privacy professional to support Vodafone’s global Privacy Programme by driving operational excellence across privacy processes. This role focuses on delivering privacy by design, assessing data and AI‑related risks, coordinating supplier compliance, enabling high‑quality records and assurance practices, and promoting a strong privacy culture across markets. The individual will work closely with global teams, stakeholders, and privacy analysts to ensure consistent, high‑standard implementation of privacy controls and best practices.

What you’ll do

• Guide and support at least one privacy analyst, encouraging collaboration and ensuring smooth daily operations across global processes.
• Manage privacy demand intake by triaging, categorising, and allocating requests to maintain visibility of workload and priorities.
• Conduct privacy impact assessments for wide-ranging data processing activities and support privacy‑by‑design and assurance efforts.
• Develop and refine privacy‑by‑design processes and automation capabilities aligned to Group Privacy guidance.
• Perform AI Risk Assessments to support responsible and compliant AI adoption.
• Support incident management by contributing to investigations and related activities.
• Provide privacy guidance for supplier agreements, ensuring clarity on data processing scope.
• Conduct re‑assessments of high and medium‑risk processing activities to maintain continuous compliance.
• Maintain centralised privacy records, platforms and inventories, ensuring data quality through robust quality assurance.
• Support regular policy compliance reviews within Vodafone’s Privacy Risk Control Framework.
• Liaise with local market privacy contacts to incorporate local regulatory requirements in global processes.
• Strengthen privacy culture through regular engagement with stakeholders.
• Develop and embed privacy notices, templates, guidance and internal processes, enabling efficient and consistent data protection practices.
• Support Group Privacy with additional activities as required.

Who you are

• Experienced in negotiating contracts and data protection clauses, ideally within telecoms or technology sectors.
• Knowledgeable about global privacy regulations, compliance methodologies, and best‑practice frameworks.
• Highly organised, able to manage multiple priorities in a dynamic matrix environment.
• Adept at communicating complex information clearly and collaboratively.
• Proactive, ethical and passionate about privacy, with an interest in emerging technologies and their societal impact.
• Experienced with OneTrust and Jira (desirable).
• Proficient in English with strong interpersonal and communication skills.
• Bringing 3+ years of experience in data privacy.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on cutting-edge privacy matters within a globally recognised team
• Exposure to AI risk assessment and privacy operations at scale
• Collaborative work environment with cross-functional teams
• Development of expertise in privacy tools and global compliance standards
• Contribution to meaningful privacy protection initiatives impacting millions
• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal trainings through Vodafone University and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Opportunities to participate in company activities and Vodafone Foundation events
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your wellbeing and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What skills you will learn

• Advanced privacy impact assessment techniques
• AI risk evaluation in compliance with emerging regulations
• Incident response and supplier compliance processes
• Use of privacy management platforms like OneTrust and Jira
• Effective communication and stakeholder management in a global context

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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