Network Engineer-Senior Executive-Bangalore

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a knowledgeable Network Consultant to provide technical service desk support to global Premium customers in a 24/7 shift-based environment. This role is ideal for individuals with a strong foundation in networking technologies, hands-on troubleshooting abilities and the capability to manage complex incidents while maintaining excellent customer communication. The position involves fault analysis, incident lifecycle ownership and collaboration with cross-functional teams and external partners to resolve issues efficiently.

What you will do

• Perform diagnostics and proactive analysis for all network faults, ensuring effective root cause identification.
• Support daily operations by following ITIL-aligned Change and Incident Management processes.
• Take complete ownership of incidents throughout their lifecycle, with strict adherence to SLAs.
• Escalate tickets to Level 2 and relevant teams when required, ensuring proper documentation and handover.
• Uphold all internal process frameworks and ensure zero process deviations.
• Engage and coordinate with vendors and third parties based on priority and customer impact.
• Assess business impact and execute timely escalations to leadership when necessary.
• Deliver regular customer updates on ongoing issues and participate in troubleshooting and escalation bridge calls.
• Manage multiple tasks simultaneously while maintaining high service quality and queue discipline.

Who you are

• Holds a BE/BTech degree in engineering.CCNA certified (mandatory); CCNP is an advantage.
• A minimum of one year of experience in a NOC environment with a technical support background.
• Knowledge of routing protocols (OSPF, BGP, EIGRP, ISIS), LAN switching (VLANs, trunking, STP, PVST) and WAN technologies (ATM, Frame Relay, ISDN, HDLC, PPP).
• Exposure to MPLS technologies (LDP, TDP, TE) is desirable.
• Strong communication and customer-handling abilities with experience engaging global customers.
• Able to multitask effectively and remain composed during high-volume or high-impact situations.
• A collaborative team player with a logical, methodical troubleshooting approach.
• Quick learner with adaptability, resilience and a strong drive for career growth.
• Fluent in English and demonstrates the Vodafone Way values: Speed, Simplicity, Trust, Innovation, Customer Obsession, Ambition and One Company Local Roots.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best

What's in it for you

• Opportunity to work with global enterprise customers and cutting-edge network technologies.
• Exposure to complex, large-scale network infrastructures and industry‑leading troubleshooting practices.
• Development in ITIL-aligned operational frameworks.
• Collaborative environment supporting growth, learning and innovation.
• Ability to build a strong technical career path within the VOIS networking domain.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

What skills you will learn

• Advanced diagnostics and root-cause analysis across diverse network architectures.
• Enhanced customer communication and stakeholder management on a global scale.
• Exposure to MPLS, enterprise routing and switching technologies.
• Change and incident management aligned to ITIL best practices.
• Bridge call leadership, vendor coordination and multi-team collaboration.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future — a more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate to connect people, businesses and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive and make a real difference.

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